Summary
Overview
Work History
Skills
Timeline
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Kevin S Baeza

Hamilton,NJ

Summary

Sales Leader with 15+ years of driving multimillion-dollar growth in telecom, retail, and banking. Consistently ranked in the top 10% nationally with proven multi-unit leadership experience overseeing multiple locations, coaching leaders, and elevating performance across diverse teams. Skilled in strategic sales execution, operational excellence, and building high-performance cultures that consistently exceed goals.

Overview

15
15
years of professional experience

Work History

Experience Store Manager

T-Mobile US Inc.
Cherry Hill, NJ
03.2018 - Current
  • Promoted from Retail Store Manager after successfully leading a high-performing Neighborhood Store for over a year.
  • Manage a high-traffic corporate Experience Store, delivering an immersive customer experience and advanced service solutions.
  • Oversee multi-million-dollar annual sales, inventory management, and operational excellence.
  • Coach and develop leaders and team members to drive top 10% national ranking in performance metrics.
  • Led a market-wide initiative to improve adoption of a key customer account management app, identifying and resolving process gaps, ensuring accurate performance crediting, and rolling out best practices that positioned the district among top national performers.
  • Took ownership of business customer growth metrics for the district, implementing targeted sales strategies and cross-team collaboration that increased performance 145%, positioning the market as a leader in business account growth.
  • Currently leading an Associate Manager Development Project focused on coaching and improving performance for Mobile Expert outliers across the district, delivering targeted strategies to close performance gaps and elevate results.

Sales Manager

Macy's, Lawrence
Lawrenceville, NJ
08.2017 - 03.2018
  • Responsible for Home, Children's, Luggage and Backstage.
  • Oversaw daily $8M store operations including customer service, staffing, and training
  • Managed team of 11 commissioned and 22 sales associates
  • Boosted overall department performance
  • Achieved a 115% increase in show sales, resulting in regional ranking within top five
  • Collaborated with District Team, Store Manager and Sales team to curate a suitable merchandise mix
  • Recognized regionally for delivering exceptional coaching outcomes within half a year
  • Coached store team to continually improve selling performance.
  • Provided constructive feedback and identifying areas of opportunity.
  • Boosted workforce involvement.
  • Conducted weekly chat groups with store associates for engagement insights.
  • Praised during quarterly visit for exemplary holiday display execution and adherence to high merchandising standards

District Manager

Wells Fargo Bank
New Brunswick, NJ
08.2014 - 02.2017
  • Enhanced efficiency of 7 store managers
  • Increased revenue through effective staff recruitment and training
  • Conducted sales meeting and presented products at trade shows.
  • Achieve company objectives, controlled general and administrative cost, payroll, and store expenses.
  • Achieved highest Gallup Survey score with 96% management satisfaction
  • Accomplished company bottom-line objectives through effective training
  • Recognized with several awards for outstanding monthly sales performance
  • Achieved a 25% increase in clients within the initial half of 2015 through effective sales push techniques
  • Implemented customer service strategies that increased satisfaction scores by 38% in the first year
  • Implemented daily quick connect meetings, enhancing both employee and customer engagement

National Indirect Dealer

AT&T Mobility
Mount Laurel, NJ
05.2010 - 08.2014
  • Assessed the impact of promotional activities on sales performance.
  • Managed project budget, cost efficiency, quality standards, and overall productivity.
  • Established partnerships with key decision-makers to enhance promotional efforts
  • Analyze sales data to guide discussions on performance improvement with team members
  • Drive store-level and online promotions for enhanced product marketing outcomes by managing numerous projects
  • Managed development of a $1M+ territory
  • Boosted revenue through the development of skilled store managers and supportive staff in sales, promotions, and visual merchandising

Skills

  • Team leadership
  • Highly motivated
  • Inventory control
  • Safety mindset
  • Problem solving strength
  • Friendly and outgoing
  • Policy/program development
  • Employee development
  • Goal setting
  • Team building and motivation
  • Time management
  • Microsoft Office
  • Area management
  • Recruiting and Hiring

Timeline

Experience Store Manager

T-Mobile US Inc.
03.2018 - Current

Sales Manager

Macy's, Lawrence
08.2017 - 03.2018

District Manager

Wells Fargo Bank
08.2014 - 02.2017

National Indirect Dealer

AT&T Mobility
05.2010 - 08.2014

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Kevin S Baeza