Nailqui Ferreras Nova
Glendale,AZ
Summary
Proven team player with a track record of enhancing customer satisfaction at Amazon through efficient order processing and problem-solving skills. Fluent in Spanish, adept at data entry and Microsoft Excel, I significantly improved scanning department performance. Demonstrates a positive attitude and commitment to excellence, lifting up to 50 pounds and mastering warehouse operations. Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Jitsu
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Scanner Technician
Amazon
02.2023 - 01.2024
- Actively participated in team meetings and provided valuable input on best practices, leading to a continuous improvement of the scanning department''s performance.
- Assisted in the development of training materials for new scanner technicians, ensuring a smooth onboarding process.
- Collaborated closely with records management personnel to ensure proper storage and disposal of scanned documents according to regulatory requirements.
- Improved scanning efficiency by maintaining and calibrating scanner equipment regularly.
- Streamlined document processing by organizing, labeling, and categorizing files for easy retrieval.
Production Operator
Hello Fresh
02.2022 - 01.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
Picker Packer
Wasserstrom
11.2020 - 12.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise pallets to move in warehouse.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Recorded daily activities for inventory control.
Cashier
Marshalls Store
09.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Associate - Phlebotomy
Brookline College
Phoenix, AZ07.2023
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
- Order picking and processing
- Shipping and packaging
- FLUENT IN Spanish
- Communication and Interpersonal Skills
- Customer Support
- Warehouse Operations
- Data Entry
- Microsoft Excel
- Microsoft Outlook
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Delivery Driver
Jitsu
01.2024 - Current
Scanner Technician
Amazon
02.2023 - 01.2024
Production Operator
Hello Fresh
02.2022 - 01.2023
Picker Packer
Wasserstrom
11.2020 - 12.2021
Cashier
Marshalls Store
09.2018 - 10.2020
Associate - Phlebotomy
Brookline College
Similar Profiles
James GoettmanJames Goettman
Company Owner at JitsuCompany Owner at Jitsu
Xavier QuintoXavier Quinto
Driver, Warehouse Orders at JitsuDriver, Warehouse Orders at Jitsu
Taylor HambyTaylor Hamby
Delivery Driver at JitsuDelivery Driver at Jitsu