Summary
Overview
Work History
Education
Skills
Timeline
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Naim Torres

Deltona,FL

Summary

Im a Bilingual, Spanish and English Speaker. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills, quickly to adapt on working around other coworker and on team.

Overview

1
1
year of professional experience

Work History

Surveyor

Customer management systems
Sanford, FL
08.2023 - Current
  • Maintained accurate records of all surveys conducted with detailed diagrams and descriptions.
  • Calibrated instruments used in conducting surveys according to manufacturer specifications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Cashier

CiCis Pizza
Orange City, FL
09.2022 - 01.2023
  • Greeted customers and provided friendly customer service.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Maintained cleanliness of work area throughout shift.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Handled customer complaints in a professional manner while following company policies and procedures.

Cashier

Walmart
Deltona, FL
01.2023 - 08.2023
  • Communicated effectively with coworkers to ensure smooth operations during shifts.
  • Adhered to company policies regarding safety procedures while handling cash.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered phone calls to assist customers with questions and orders.

Education

GED -

Escuela Virtual De Puerto Rico
Puerto Rico
05-2023

Skills

  • Call Control
  • Customer Relationship Management
  • Customer Service
  • Account Updating
  • Data Entry
  • Answering Questions
  • Verbal and Written Communication
  • Payment Processing
  • Customer Communications
  • Call Documentation Skills
  • Appointment Scheduling
  • Cash Handling
  • Professional Phone Voice

Timeline

Surveyor

Customer management systems
08.2023 - Current

Cashier

Walmart
01.2023 - 08.2023

Cashier

CiCis Pizza
09.2022 - 01.2023

GED -

Escuela Virtual De Puerto Rico

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Naim Torres