NAIMA KARIM
Houston,United States
Summary
Hardworking, organized, and motivated individual with customer service, and time management abilities. Ability to complete tasks on time in both individual and team settings. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
3
3
years of professional experience
Work History
CUSTOMER EXPERIENCE OFFICER
Genex Infosys Ltd.
01.2022 - 04.2022
- Executed duties within the framework of the government helpline process designated as 333.
- Escalated issues regarding social problems and contributed to the prevention of early marriages nationwide.
- Aided individuals in assessing local government support for COVID-19 assistance.
- Effectively promoted awareness of the 333 helplines on a national scale.
CUSTOMER EXPERIENCE ASSOCIATE
ShopUp Ltd.
06.2021 - 09.2021
- Generated 40% of total revenue through retail sales of 'Mokam'.
- Conducted analysis on customer data to determine the ‘Net Promoter Score’ (NPS) ratio, aiming to enhance company offerings.
- Identified customer issues by creating and maintaining a customer complaint log.
- Established and maintained positive customer relationships for ‘Redex’-logistic service merchants by providing timely solutions to their inquiries.
Intern
First Security Islami Bank Ltd.
05.2019 - 09.2019
- Accumulated insights into the principles of general banking and the customer retention strategy employed by a successful national bank.
- Developed a comprehensive understanding of financial processes and loan procedures.
- Gained knowledge of the regulatory framework for bank fraud established by the Central Bank.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCIAL PLANNING AND ANALYSIS CANDIDATE -
Arkansas State University
Jonesboro, AR, USA12.2023
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A) MAJOR IN FINANCE AND MINOR IN ACCOUNTING -
Independent University, Bangladesh
Dhaka, Bangladesh09.2019
Skills
- Goal-Oriented
- Active Listening
- Prompt and Dependable
- Team collaboration
- High Level of Self-Motivation
- Customer service
- Communication
- Adaptability and eagerness to learn
- Inbound and Outbound calls Management
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
Languages
Bengali, Native
English, Fluent
References
- Jannatul Borna, Sr. Executive Operations, Genex Infosys Ltd., 01875204000, jannatul.borna@genex.com.bd
- Lana Holt, Retail Manager, Sodexo Arkansas State University, (870) 316-8380, lana.holt@sodexo.com
Timeline
CUSTOMER EXPERIENCE OFFICER
Genex Infosys Ltd.
01.2022 - 04.2022
CUSTOMER EXPERIENCE ASSOCIATE
ShopUp Ltd.
06.2021 - 09.2021
Intern
First Security Islami Bank Ltd.
05.2019 - 09.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN FINANCIAL PLANNING AND ANALYSIS CANDIDATE -
Arkansas State University
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A) MAJOR IN FINANCE AND MINOR IN ACCOUNTING -
Independent University, Bangladesh
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