Human service professional with over ten years of experience providing therapeutic support for adults and adolescents with mental health, substance abuse /or developmental disabilities. Competent planner, developer and implementer of complex individual treatment plans and providing exceptional care for consumers. Solutions-oriented and successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Collaborative, team-oriented and quickly establishes trust and rapport with consumers and families. Certified QMHP-A.
Overview
16
16
years of professional experience
Work History
Special Education Teacher
Virginia Beach City Public Schools
02.2024 - Current
Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
Led activities that developed students' physical, emotional, and social growth.
Enhanced students' understanding of complex topics by incorporating interactive technologies and hands-on learning experiences.
Coordinated with multidisciplinary teams to ensure comprehensive educational and emotional support for students.
Provided emotional support to students and families.
Special Education Teacher Assistant
Virginia Beach City Public Schools
09.2022 - 12.2023
Monitor student actions and apply established interventions to redirect behavior and resolve conflicts
Support student learning objectives through personalized and small group assistance
Apply specialized teaching techniques to reinforce social and communication skills.
Provide mobility and personal care support to students with physical limitations
Deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
Establish professional relationships with parents and other teachers to increase rapport and support
Document student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
Crew Member
Trader Joe's
10.2017 - 04.2021
Processed payments on cash register
Ensured customer's had fun, friendly informative shopping experience
Stocked shelves
Cleaning store
Receiving and unloading deliveries
Improved customer satisfaction by providing friendly and efficient service at the register.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Trained new team members on procedures, customer service, and sales techniques.
MH/MR Support Worker/Contractor
Health Care Services of Hampton Roads Inc
07.2015 - 03.2020
Provided on-going crisis oriented instruction, counseling, education and case management to individuals and families who have MH/SA & ID/DD disability
Responsible for consumer assessment, service linkage, coordination, development, and implementation of a ISP
Monitored service delivery through contacts with consumers receiving services, family members, service providers, and daily site/home visits
Managed consumer records according to all Licensure and Medicaid standards.
Provided activities and services that assist adults diagnosed with MH/ID/DD to access medical, social, educational, vocational, and other supports necessary to meeting basic needs
Identified individuals' skills, interests, and career goals, to help match person with suitable job
Assisted individuals to conduct individualized job search
Developed specific individualized treatment plans with goals, objectives and discharge criteria to address client and family needs
Completed all case documentation in accordance with program policy and third party billing requirements in electronic health record system
Advised and supported consumer in maintenance of good standards of home care and budgeting skills, and advice in management and security of their homes
Reported and documented any observed changes in mood or behavior, health care needs or mental health care needs through constant monitoring
Utilized computer to maintain clinical documentation and to retrieve information from Electronic Medical Record in accordance with all agency, licensure and medicaid standards
Transported clients to appointments, shopping venues and entertainment events according to determined schedule
Substitute Teacher / Instructional Assistant
Virginia Beach Public School
03.2016 - 06.2017
Guided the learning process toward achievement of curriculum goals and, in harmony with goals, establishes clear objectives for all lessons, units, and projects and to communicate these objectives to students, as adopted by local and state Board of Education
Implemented IEP plans for students
Prepared and adapted instructional materials
Created a classroom environment that is conducive to learning and appropriate for students to complete work
Implemented all policies and rules governing student life and conduct, and for the classroom, develops reasonable rules of classroom behavior and procedure, and maintains order in classroom in a fair and just manner
Worked with individuals, small groups and large groups of ID/DD pupils
Assisted with behavior modification.
MH/MR Assistant
City of Virginia Beach
12.2014 - 09.2015
Provided mental health support services to consumers
Assisted in providing Crisis Intervention and training of daily living skills to adults who have serious mental illness/co-occurring disorders in community and residential settings
Monitored and supported clients with self- administration of medication
Utilized computer to maintain clinical documentation and to retrieve information from Electronic Medical Record
Assisted in providing clinical documentation and assures that all filing of clinical information and submission of billing information are done accurately and within time frame required
Identified and addressed consumers' needs and concerns in timely manner
Ensured all clients rights to confidentiality were safeguarded in accordance with current federal regulations
Maintains current DBHSD, Licensure, CARF, Agency, Medicaid and SRS training requirements as indicated in personal file.
Frontline Supervisor
Heart Havens Inc
08.2013 - 08.2014
Documented all service delivery in accordance with program licensure and Medicaid standards
Completed, tracked and amended ISP 's for all individuals residing in group home
Provided support and skill building in daily living, personal hygiene, domestic skills, budgeting and banking
Ensured all services provided are consistent with each consumers individualized service plan
Completed audits to ensure documentation compliance with federal regulations
Monitored consumer records for compliance with Federal and state laws and regulations
Managed household and resident funds by accurately recording and tracking expenditures and entering data into computer system
Maintained appropriate staffing ratio through staff scheduling
Completed bi –weekly payroll
Ensured fiscal responsibility by protecting agency and individual funds from misuse
Ensured home, vehicle, and personal property maintenance needs are addressed in timely manner.
Administered medication
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation
Mentored, trained and coached staff to improve performance and interactions with residents
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements
Completed quarterlies and annual reports
Mental Health Technician
Bakers Home Inc
11.2009 - 11.2012
Assisted in developing, conducting and approving assessment and Individual Service Plans/treatment plans for clients with severe mental illness; Schizophrenia, Anxiety, Bi-polar disorder, Depression, Schizo-effective, Substance Abuse, Dual Diagnosis MH/ID
Documented client's treatment interventions, behaviors, progress and completed quarterlies
Organized, supervised and encouraged client's participation in educational/recreational activities
Identified and address consumer needs and concerns in timely manner
Provided mental health support and counseling services to consumers
Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients
Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties
Counseled and mentored clients on substance use and life choices
Direct Support Professional
Individual's First Inc
01.2009 - 11.2009
Supported clients with ADL'S, and weekly skill building training in home and in community to enhance their level of independence
Assisted consumer with administering medication
Monitored client's overnight, supported with toileting, and meal prep
Documented client's behaviors, health concerns, toilet irregularities, and progress
Completed quarterly reports, daily progress notes, developed, revised, and implemented ISP plan
Assisted consumer with daily living needs to maintain self-esteem and general wellness
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Maintained current DBHDS, Licensure, CARF, Agency, Medicaid, and training requirements
Scheduled and assisted with transportation to doctor appointments.
Education
Some College (No Degree) - Sped 513 Course
University of Phoenix
Tempe, AZ
Masters of Science/ Human - Services
Walden University
Minneapolis, MN
05.2017
B.A. - Sociology
Saint Paul's College
Lawrenceville, VA
05.2008
Skills
Customer Relations
Customer Service
Time Management and Prioritization
Employee Training and Supervision
Decision Making
Detail-Oriented
Skilled community-based case manager
Document management
Treatment Planning and Implementation
Case Management
Tracking Client Progress
Community Resources
Interdisciplinary Team Collaboration
Timeline
Special Education Teacher
Virginia Beach City Public Schools
02.2024 - Current
Special Education Teacher Assistant
Virginia Beach City Public Schools
09.2022 - 12.2023
Crew Member
Trader Joe's
10.2017 - 04.2021
Substitute Teacher / Instructional Assistant
Virginia Beach Public School
03.2016 - 06.2017
MH/MR Support Worker/Contractor
Health Care Services of Hampton Roads Inc
07.2015 - 03.2020
MH/MR Assistant
City of Virginia Beach
12.2014 - 09.2015
Frontline Supervisor
Heart Havens Inc
08.2013 - 08.2014
Mental Health Technician
Bakers Home Inc
11.2009 - 11.2012
Direct Support Professional
Individual's First Inc
01.2009 - 11.2009
Some College (No Degree) - Sped 513 Course
University of Phoenix
Masters of Science/ Human - Services
Walden University
B.A. - Sociology
Saint Paul's College
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