Summary
Overview
Work History
Education
Skills
Timeline
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Naima Allah

Buffalo

Summary

Proven customer service expert with a track record of enhancing customer satisfaction. Skilled in complaint handling and maintaining calm under pressure, I significantly improved service delivery by streamlining processes. My expertise in customer support and problem resolution has fostered positive feedback and repeat business, showcasing my dedication to retail excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Lululemon Athletica
10.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Sales Associate/Cashier/Customer Service Rep

Rite Aid
06.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Night Audit

Best Western
11.2021 - 03.2022
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Collaborated with management to implement improved procedures for the night audit process, increasing overall accuracy.
  • Streamlined the night audit process, ensuring accuracy in daily financial reports and data reconciliation.
  • Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.

Sales Associate

Rite Aid
05.2018 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate/Customer Service Rep

JCPenney
10.2017 - 01.2018


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Ride Operator

Fantasy Island
06.2017 - 09.2017
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.

Education

Time4learning

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Complaint handling
  • Calm under pressure
  • Retail store support

Timeline

Customer Service Associate

Lululemon Athletica
10.2023 - 01.2024

Sales Associate/Cashier/Customer Service Rep

Rite Aid
06.2022 - 01.2023

Night Audit

Best Western
11.2021 - 03.2022

Sales Associate

Rite Aid
05.2018 - 05.2021

Sales Associate/Customer Service Rep

JCPenney
10.2017 - 01.2018

Ride Operator

Fantasy Island
06.2017 - 09.2017

Time4learning

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Naima Allah