Sharepoint, Smartsheets, Oracle, Dynamics, Salesforce
Naima Collison
Yukon,USA
Summary
Dynamic business professional with a robust background in analyzing complex data to drive strategic initiatives and enhance operational efficiency. Expertise in identifying areas for improvement and delivering actionable insights that align with organizational goals, supporting effective decision-making processes. Highly collaborative team member dedicated to achieving results while adapting to evolving business needs. Proficient in data modeling and process improvement, with a solid foundation in analyzing business processes to implement effective solutions.
Overview
20
20
years of professional experience
Work History
Business Analyst
Oklahoma Public Employees Retirement System (OPERS)
06.2024 - Current
- Lead end-to-end operational planning and analytics for financial processes governing member contributions, payments, and compliance reporting.
- Developed and maintained a centralized performance measurement framework aligned to organizational OKRs, improving metric visibility and executive reporting accuracy by 35%.
- Administer and optimize workflow tools (Excel VBA, Power Query, SharePoint) to track cross-functional tasks and automate reporting, saving 20+ hours per week.
- Partner with IT, finance, and compliance teams to ensure data transparency and consistent alignment between strategic planning and regulatory requirements.
- Coordinate quarterly and annual planning cycles; create dashboards and executive summaries for leadership review.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to develop process maps and workflows.
- Facilitated workshops to gather requirements and document business needs.
- Implemented process automation solutions to enhance operational efficiency.
- Conducted data analysis to support decision-making and strategic planning initiatives.
- Developed training materials for stakeholders on new systems and procedures.
- Monitored performance metrics to ensure compliance with established standards.
- Led continuous improvement projects, fostering a culture of innovation within teams.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Collaborated with upper management to drive strategy and implement new processes.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.
- Assessed business processes and identified ways to boost improvement.
- Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.
- Served as a subject matter expert on business process analysis methodologies within the organization, mentoring junior team members as needed.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
- Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Conducted thorough research on industry trends and best practices, incorporating findings into process improvement initiatives.
- Analyzed and assessed functional and organizational activities.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Designed custom reports and dashboards using data analytics tools, providing valuable insights into the effectiveness of implemented changes.
- Leveraged technology solutions to drive efficiency gains within processes, embracing innovation and staying current with industry advancements.
- Actively participated in continuous improvement initiatives, fostering a culture of innovation and growth within the organization.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails, and written correspondence.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
Operations Process Assistant (Night Shift)
Amazon Fulfillment Center
08.2023 - Current
- Direct strategic resource planning and labor forecasting across multiple operational functions.
- Implemented Airtable-style tracking in Excel for workforce planning, improving capacity allocation and reducing operational variance by 5%.
- Collaborate cross-functionally with analytics and logistics teams to enhance process rigor, transparency, and performance monitoring.
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Trained new employees on safety protocols and fulfillment procedures to ensure compliance.
- Analyzed and resolved discrepancies in shipments, improving accuracy in order fulfillment.
- Implemented best practices for package handling, contributing to reduced damage during transit.
- Mentored junior staff on system navigation and operational standards, fostering skill development.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
Retirement Benefit Analyst Specialist
OPERS
08.2018 - Current
- Managed and documented core financial operations and compliance workflows related to payments, benefit calculations, and regulatory reporting.
- Designed and implemented automated tracking systems, ensuring timely processing and audit-ready accuracy.
- Created internal SOPs and training guides used across multiple departments, mirroring product operations documentation standards.
- Analyzed employee benefits data to ensure compliance with regulations and organizational policies.
- Conducted comprehensive audits of benefits plans, ensuring accuracy in enrollment and eligibility determinations, which improved accuracy by 15%.
- Maintained compliance with legal regulations by staying informed on updates to federal, state, and local laws affecting employee benefits.
Loan Processing Specialist
First Fidelity Bank
05.2016 - 08.2018
- Oversaw day-to-day payment operations for participation loans, ensuring data accuracy and compliance with financial regulations.
- Introduced automated reconciliation reports using Excel macros, improving accuracy and visibility for senior management.
- Streamlined processing of customer transactions to enhance operational efficiency.
- Implemented quality control measures to ensure accuracy in financial documentation.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of 0 to 1% of recorded errors or rework required.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally, improving turnaround time by 5%.
Purchasing & Supply Administrator
Volta River Authority
09.2005 - 05.2016
- Managed multimillion-dollar procurement budgets and process documentation ensuring transparency and accountability.
- Led enterprise-level cost optimization projects that achieved 17% annual savings.
- Designed balanced scorecard metrics to track team performance and drive continuous improvement.
Education
Master of Arts - Accounting
University of Oklahoma
Oklahoma City, OK08.2026
Bachelor of Science - Economics
Regent University College of Science & Technology
Ghana01.2011
Skills
- Power BI
- Excel (VBA & Power Query)
- Oracle
- Financial Modeling
- Process automation
- Cross-functional collaboration
- Audit compliance
- Data analysis
- Microsoft Office Suite
- User acceptance testing
- Business process improvement
- Risk assessment
Software
Timeline
Business Analyst
Oklahoma Public Employees Retirement System (OPERS)
06.2024 - Current
Operations Process Assistant (Night Shift)
Amazon Fulfillment Center
08.2023 - Current
Retirement Benefit Analyst Specialist
OPERS
08.2018 - Current
Loan Processing Specialist
First Fidelity Bank
05.2016 - 08.2018
Purchasing & Supply Administrator
Volta River Authority
09.2005 - 05.2016
Master of Arts - Accounting
University of Oklahoma
Bachelor of Science - Economics
Regent University College of Science & Technology
Core Competencies
- Payments Operations & Governance
- Strategic Planning & Execution
- OKR Frameworks & Capacity Planning
- Cross-Functional Program Leadership
- Tooling Administration (Asana, JIRA, Power BI)
- Process Optimization & Workflow Design
- Risk, Compliance & Controls
- Data Visualization & Metric Reporting
- Change Management & Documentation