Naima Duran
Boyds,MD
Summary
A motivated professional with 5 years of experience in managing data for employers and clients while distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information design, technical understanding, documentation, reporting, customer service and process improvement. Skillful in adeptly supporting system management and problem resolution to improve records management. Self-motivated with desire to advance professionally.
Overview
5
5
years of professional experience
Work History
INFORMATION SPECIALIST
JBS INTERNATIONAL INC
12.2020 - Current
- Responded to customer inquiries via phone, email, and chat where I provided referrals and guidance of region-oriented information on qualifying grants, professional trainings, publications, and more in a timely matter
- Handled a high volume of customer calls where I used effective communication and listening skills to address customer's needs while being able to maintain empathy, patience, and professionalism
- Expert in using CRM system to record and maintain data in contact centers database for local, regional, and national levels.
- Identified project requirements by establishing personal rapport with potential and existing clients.
OPERATIONS ANALYST INTERN
OPENTEXT
08.2018 - 05.2019
- Collaborated with team members to document and update Salesforce system or Excel Sheets
- Assisted in the development of reports and dashboards to visualize data and present insights to higher managers
- Updated and inserted operational data and performed system enhancements onto the (SOP) Standard Operating Procedure spreadsheets to match correct dates, codes, company data, and more
- Reported statistics requested by senior management for database
Education
Bachelor of Arts - Information Technology And Design
UNIVERSITY OF MARYLAND
05.2024
HIGH SCHOOL DIPLOMA -
GAITHERSBURG HIGH SCHOOL
05.2019
Skills
- Research and Data Analysis
- Administrative Support
- Records Management
- Customer Service
- Database Administration
- Data Entry through Excel
- Proficiency in using Microsoft Office or other relevant software applications
- Spreadsheet Management
- Identifying Errors
- User Experience Testing
- Visual Design and usability software like Figma or Canva
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
INFORMATION SPECIALIST
JBS INTERNATIONAL INC
12.2020 - Current
OPERATIONS ANALYST INTERN
OPENTEXT
08.2018 - 05.2019
Bachelor of Arts - Information Technology And Design
UNIVERSITY OF MARYLAND
HIGH SCHOOL DIPLOMA -
GAITHERSBURG HIGH SCHOOL
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