Naima Ibrahim
Cleveland,OH
Summary
Adept Customer Service Executive with a proven track record at Dahabshiil enhancing customer satisfaction and retention through expert relationship building and complaint handling. Skilled in Customer Relationship Management (CRM) and multilingual communication (Somali, English, Chinese, Arabic, Dutch), I excel in team collaboration and delivering exceptional client engagement, significantly contributing to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Dahabshiil Hero Awr
01.2017 - 12.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
No Degree - Business Administration
University of Hargeisa
Hargeisa, SomaliaSkills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Client Engagement
- Presentation Skills
- Relationship Building
- Product Sales
- Customer Service
- Computer Skills
- Languages - Somali, English, Chinese, Arabic, dutch
- Customer Relationship Management (CRM)
Languages
Arabic
Full Professional
Somali
Native or Bilingual
English
Professional Working
Dutch
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Customer Service Executive
Dahabshiil Hero Awr
01.2017 - 12.2021
No Degree - Business Administration
University of Hargeisa
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