Naima Malone
Houston,TX
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Handled escalated customer support issues effectively while contributing to team objectives and achieving business goals. Focused on delivering value through collaboration and proactive problem-solving.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Customer Service Rep, Purchase Agent
Premier Packaging
Houston, Texas
01.2016 - 11.2025
- Delivered white glove customer service to customers, created bills of lading to fulfill orders, posted and cleared invoices, and scheduled freight.
- Resolved customer complaints and provided effective solutions promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with sales team to address client needs and improve service delivery.
- Purchased industrial and corrugated goods, managed inventory replenishment, and posted purchase orders while ensuring timely delivery and invoicing. Built relationships with vendors and conducted market research to maintain competitive pricing.
Front Desk, Esthetician, Manicurist
SLS Hotel/Ciel Spa
Beverly Hills, USA
01.2014 - 01.2015
- Performed various skin care treatments using advanced techniques and high-quality products.
- Educated clients on skin health, product use, and personalized skincare routines.
- Provided gel and natural nail services, performed waxing and spray tanning at a local salon.
- Delivered customer service by checking clients in and out, answering phones, and booking appointments to ensure smooth operations.
- Maintained cleanliness and organization of treatment rooms and spa equipment.
Administrative Assistant
Iron Realty Inc
Culver City, USA
01.2013 - 01.2015
- Provided high-level administrative support by drafting contracts, facilitating offers and closings, conducting market research, and responding to information requests.
- Managed scheduling and appointments for real estate agents and clients.
- Coordinated office activities and ensured smooth daily operations.
- Assisted in preparing marketing materials for property listings and promotions.
- Drafted detailed proposals for potential clients.
Font Desk, Nail Lead, Esthetician
Luna D'oro
Beverly Hills, USA
01.2012 - 01.2013
- Provided natural nail care services to enhance client appearance. Administered waxing services for hair removal to ensure client satisfaction.
- Ordered supplies for inventory management of supplies and inventory while training new staff to maintain service standards.
- Managed ordering of supplies and inventory while training new staff to maintain service standards.
CSR, Manicurist
The W Hotel/Bliss Spa
Hollywood, USA
01.2011 - 01.2013
- Delivered exceptional customer service in retail, ensuring customer satisfaction and loyalty.
- Assisted guests with inquiries and resolved issues promptly.
- Provided customer service in a retail environment.
- Addressed guest inquiries and resolved issues promptly, enhancing overall guest experience.
- Coordinated appointment scheduling for spa services using booking software, optimizing client flow.
Education
Santa Monica College
Santa Monica 06.2004 - 06.2006
Skills
- Inventory management
- Data Entry Accuracy
- Customer Engagement
- Spa Booker
- Outlook
- Word
- Powerpoint
- PC/Mac
- Tablets
Certification
- Esthetician License-
2006
Manicure License-
2007
Timeline
Customer Service Rep, Purchase Agent
Premier Packaging
01.2016 - 11.2025
Front Desk, Esthetician, Manicurist
SLS Hotel/Ciel Spa
01.2014 - 01.2015
Administrative Assistant
Iron Realty Inc
01.2013 - 01.2015
Font Desk, Nail Lead, Esthetician
Luna D'oro
01.2012 - 01.2013
CSR, Manicurist
The W Hotel/Bliss Spa
01.2011 - 01.2013
Santa Monica College
06.2004 - 06.2006