Naima Mohamed

• Ensured effective business correspondence through timely responses to phone calls and emails.
• Developed administrative processes that boosted office efficiency and aligned with organizational objectives.
• Streamlined project coordination by organizing physical and digital files and updating reports.
• Coordinated special projects and meetings on behalf of Lab Chief, enhancing organizational workflow.
• Managed domestic and international travel arrangements, including flights, accommodations, and reimbursements.
• Prepared HR packages for personnel appointments, ensuring compliance with required documentation.
• Oversaw onboarding processes by creating orientation materials and maintaining personnel files.
• Scheduled workshops, meetings, and conferences, managing room reservations and supply preparations.

• Drafted official correspondence for CEO, adhering to company policies.
• Served as intermediary between CEO and departments or external organizations.
• Assisted CEO with administrative tasks including scheduling, travel arrangements, and expense reports.
• Ensured security of confidential information in compliance with corporate policies.
• Maintained organized filing system for efficient document retrieval.
• Coordinated logistics and catering for events hosted by CEO.
• Managed calendar of appointments for CEO, ensuring timely fulfillment of commitments.
• Developed presentations for board meetings and organized necessary materials.

Directed phone calls to appropriate staff while delivering exceptional customer service.

• Greeted and assisted customers and new employees to ensure positive experiences.
• Processed mail and deliveries efficiently to support operational continuity.
• Established productive relationships with internal and external stakeholders.
• Organized meetings, managed conference room calendars, and prepared necessary documentation.
• Generated reports and correspondence using MS Office Suite to enhance communication efficiency.
• Maintained attendance records and coordinated scheduling for optimal staff coverage.
• Created presentations with Microsoft PowerPoint for management team members.

Laid off Due to COVID 19

• Supervised administrative functions and Title department operations for financial and legal document processing related to vehicle sales.
• Managed title transfer paperwork for new, used, and wholesale sales, ensuring compliance with state regulations.
• Cultivated long-term client relationships to enhance loyalty and satisfaction levels.
• Identified process improvement initiatives that reduced costs while maintaining quality standards.
• Expedited title and licensing processes, achieving 30% reduction in customer time expended.
• Developed invoicing procedures with accounting staff, maximizing billing operations effectiveness.
• Led training sessions on current title regulations for dealer sales personnel, providing written updates.
• Responded to inquiries with knowledge of billing processes, resolving issues promptly.

• Oversaw administrative functions and office operations for financial and legal document processing.
• Managed clerical staff, developing and instructing on office standards and requirements.
• Addressed high-priority issues with professional administrative discretion.
• Maintained accounting schedules, classified files, attendance records, and ensured compliance with title processing laws.
• Revised master calendar to coordinate meetings across multiple time zones.
• Coordinated meeting schedules for staff and executives.
• Entered customer information in database to track leads and propel sales opportunities.
• Developed rapport with clients to cultivate loyalty.

• Enhanced customer satisfaction through timely preparation and delivery of financial and legal documents for vehicle sales.
• Analyzed title issues, odometer readings, and VIN compliance with applicable laws.
• Instituted plans to minimize operational issues within documentation processes.
• Developed partnerships as liaison among clients, motor vehicle departments, and internal stakeholders.
• Established sustainable client relationships through effective communication and trust-building.
• Documented customer correspondence in CRM to efficiently track requests and resolutions.
• Managed physical and digital client account information to maintain accuracy and currency.
• Audited customer accounts to identify discrepancies and implement corrective actions.

• Coordinated the processing and verification of financial and legal documents to finalize vehicle sales, including preparing title/tax paperwork, legal transfer forms for the state motor vehicles department, and title delivery to purchaser/purchasing dealer.
• Built relationships between the accounting department, finance directors, sales managers, senior management, department of motor vehicles, vendors, and clients. Resolved issues through research and plan development while abiding with company, state, federal, and local title processing guidelines and laws.

• Processed and validated financial, legal, and tax documents to facilitate vehicle ownership transfers.
• Served as liaison between accounting, finance directors, sales managers, and department of motor vehicles.
• Ensured customer satisfaction by verifying title issues, odometer readings, VINs, and lien releases.
• Developed compliance plans for title tracking to adhere to company and government regulations across all 50 states.

• Maintained reception desk to ensure professional atmosphere for visitors and staff.
• Answered incoming calls, directing inquiries to appropriate departments efficiently.
• Organized filing systems through effective coordination of archiving and purging tasks.
• Updated company databases accurately by entering customer contacts and delivery dates.
• Handled requirements of clients, vendors, and public guests with professionalism.
• Sorted incoming mail, promptly disseminating correspondence to relevant departments.
• Managed staff scheduling to ensure optimal coverage and service delivery.
• Prepared shipping packages by verifying orders and printing packing labels.