Naima Portillo
Columbia,MD
Summary
Detail-oriented and highly organized with strong skills in office management, scheduling, and communication. Proven ability to support management and teams by managing daily operations and maintaining efficient workflows. Skilled in Microsoft Office Suite, data entry, and customer service, with a focus on accuracy and professionalism. Dedicated to improving productivity and providing exceptional administrative support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Management Aide
Anne Arundel County Department of Public Works
09.2025 - Current
- Maintained filing systems and ensured accurate documentation of records.
- Collaborated with various departments to facilitate communication and workflow.
- Created and formatted professional documents and templates using Microsoft Word, incorporating styles, mail merge and tables.
- Submitted service request orders through SeeClickFix, as well as via phone, voicemail, and email, keeping exact records of all submissions.
- Responded promptly to emails and voicemails, ensuring timely communication and follow-up.
- Operated a multi-line phone system, transferring calls to appropriate departments or individuals and responding to public inquiries professionally.
- Processed incoming, outgoing, and certified mail in an organized and prompt manner.
- Supported management in daily administrative tasks and project coordination.
Teller
APL Federal Credit Union
08.2022 - 06.2025
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Contributed to a positive customer experience through friendly communication and attentive service skills.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Proficient in Microsoft Outlook Suite, including Word and Excel with hands-on experience creating professional documents and managing data.
- Experienced in using XP2 and Corelation Keystone core financial systems for managing member accounts, processing transactions, and supporting daily credit union operations.
- Performed duties including but not limited to, answering telephones, processing mail, preparing daily cash letters, and aiding other departments as needed.
- Locked premises and set alarm/security systems per company safety protocols.
Sales Associate
Cricket Wireless
04.2022 - 08.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales, effectively communicating details to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated and reconciled cash drawers at the beginning and end of each shift.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Opened and closed the store independently, ensuring all procedures were followed securely and on schedule.
Front Desk Associate
European Wax Center
02.2022 - 08.2022
- Managed front desk operations, ensuring smooth guest check-in and check-out procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored lobby area for cleanliness and safety, ensuring a welcoming environment for guests.
- Took reservations over phone, in person, and via computer for guests, proficiently handling reservations, cancellations, and modifications.
- Collected fees and payments.
Customer Experience Coordinator
TJ Maxx, TJX Companies
09.2020 - 06.2021
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Processed customer purchases and returns, providing change and following company cash-handling procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Long Reach High School
Columbia, MD05-2020
Skills
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Bilingual
- Adaptability and flexibility
Languages
Spanish
English
Timeline
Management Aide
Anne Arundel County Department of Public Works
09.2025 - Current
Teller
APL Federal Credit Union
08.2022 - 06.2025
Sales Associate
Cricket Wireless
04.2022 - 08.2022
Front Desk Associate
European Wax Center
02.2022 - 08.2022
Customer Experience Coordinator
TJ Maxx, TJX Companies
09.2020 - 06.2021
High School Diploma -
Long Reach High School