Naima Ramirez
Oak Lawn,IL
Summary
Dedicated student with strong communication and professional skills, demonstrating reliability and efficiency in executing tasks across academic and extracurricular activities. Committed to leveraging knowledge to enhance team initiatives and contribute to organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Federal Work Study Student
clerical
Oak Lawn , Illinois
10.2023 - Current
- I am located in the office called Records and Resources, with my supervisor, Margaret Rose. In her situation, she deals with her own disability due to an accident, but she is still able to help those who struggle with any sort of disabilities in order to succeed at the university.
- Therefore, I am able to help her with scheduling appointments, filing, translating, and bringing in new students to work with our offices in order to make their journey at Saint Xavier University easier.
- Assisted with students' requests and answered questions to improve satisfaction.
- Assisted with any needs arising from her disability.
- Modified treatment plans to accommodate changes in clients' health or progress.
Hollister
Associate
Chicago Ridge, IL
12.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
National Immigrant Justice Center
Internship
Chicago, IL
08.2019 - 05.2021
- I was a receptionist; I confirmed appointments as soon as they came in, and took appointments on the phone.
- I helped out by scanning, filing documents, mailing, and confirming appointments on the phone (scheduling for my office and other offices around Illinois).
- Organized client meetings to provide project updates.
- Implemented strategies to take advantage of new opportunities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Implemented new hardware and software components in accordance with industry standards.
Intern
After School Matters (Minds Matter)
Chicago, IL
09.2021 - 12.2021
- I was not only participating but helping others be in touch with their own mental health during the school year
- I also helped the mentors lead journals and the meditation we would do every day
- I was responsible for tutoring anyone who needed help with any subject at school
Intern
After School Matters (Free Spirit Media)
Chicago, IL
06.2021 - 08.2021
- I was interested in trying something new, and decided to learn how to use Adobe and create
- Every week I was able to research stories I was interested about and made it into a newspaper writing
- At the end of the internship I was to use the knowledge I gained to do an Adobe project about my life
Education
Political Science
Saint Xavier University
true05.2027
Skills
- Microsoft Excel Certified Expert
- Analytical and critical thinking
- Communication
- Teamwork and collaboration
- Problem-solving
- Active listening
Certification
- Microsoft Excel Expert Certified
- ComEd program completion Certification
Accomplishments
- HFS Scholars :I was able to get this amazing scholarship to help pay for my tuition when I went to my catholic private high school. I was not only offered with financial need but also programs and opportunities to brighten my future. Programs like ComEd, college fairs and college assistance. As well a mentor to help me throughout my high school experience. We were part of other volunteering services like Feed my starving children, thanksgiving projects and many more. It was an opportunity of academic excellence, volunteering and networking.
- ComEd certificate( participating 4 years in their environmental program)
- Global Citizen experience Lab school
- Immerse essay competition winner
- Tennis
- Violin ( mariachi program)
- High Jump Summer program
Leadership And Volunteering Experience
- Volunteering Services, Leo Club, Chicago, IL, 10/21/22, 05/15/23, I was able to be part of this amazing after school program in my high school Harold L Richards in which we partnered up with the Oak Lawn community and did events for charity or our community., Some of the events were to help a family in Oak Lawn with Thanksgiving dinner or donate toys, clothes, food during the holidays to those in need., Not only was I able to become part of my school community but also my own community, which I enjoy doing.
- Member, Student Council, Oak Lawn, IL, 09/12/22, 05/05/23, I helped plan the school events, or help put with any local charity as well., Every week we would have new projects to work on and I was overall glad to become more involved in school.
- Member, Unity Club, Oak Lawn, IL, 09/01/22, 05/31/23, This afterschool program was able to help others with different diversities to come together., At the end of the year we would plan All American day. We would celebrate countries all over the world and the whole would participate.
Languages
English
Professional
Spanish
Professional
Hobbies and Interests
- Playing violin
- Reading books
- Having fun with friends and family
- tennis
- Going to the gym
- Traveling and exploring
Timeline
Hollister
Associate
12.2023 - Current
Federal Work Study Student
clerical
10.2023 - Current
Intern
After School Matters (Minds Matter)
09.2021 - 12.2021
Intern
After School Matters (Free Spirit Media)
06.2021 - 08.2021
National Immigrant Justice Center
Internship
08.2019 - 05.2021
Political Science
Saint Xavier University
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