Naimah Ali
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Sheltering Arms Learning Center
09.2016 - 12.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Assessed student progress and provided feedback on educational development.
School Receptionist
Sheltering Arms Head Start School
01.2018 - 07.2018
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
- Contributed to a welcoming environment with a professional demeanor and excellent customer service skills.
- Streamlined administrative tasks for increased office productivity, including filing and document management.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
Administrative Assistant
Atlanta Medical Center
08.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Representative
No Rich Uncle Crowfunding Service
02.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
Office Manager
Moon Bounce Galaxy
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Submitted reports on payroll activities.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor of Science - Nursing
Chamberlain University
Atlanta, GA 05.2026
High School Diploma -
High School For International Studies
Brooklyn, Ny 06.2014
Skills
- Microsoft Office
- Document Management
- Customer Relations
- Account Management
- Administrative and Office Support
- Complaint Resolution
- Critical Thinking
- Problem-Solving Abilities
- Data Entry
- Quickbooks
- Clerical Support
- Scheduling
Certification
- CPCT/A - Patient Care Technician/Assistant
- Basic Life Skills
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Office Manager
Moon Bounce Galaxy
05.2024 - Current
Customer Service Representative
No Rich Uncle Crowfunding Service
02.2022 - 07.2023
Administrative Assistant
Atlanta Medical Center
08.2018 - 03.2020
School Receptionist
Sheltering Arms Head Start School
01.2018 - 07.2018
Preschool Teacher
Sheltering Arms Learning Center
09.2016 - 12.2017
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
High School For International Studies
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