Naimah Amin

• Assist with travel transactions by completing account transactions ,Analyze Data with Tracking reservations
• De-escalate membership unforeseen travel situations
• Monitored world events closely to advise travelers on potential risks or concerns affecting their planned journeys.
• Negotiated competitive rates with suppliers, resulting in cost savings for clients without sacrificing quality or experience.
• Managed multiple bookings simultaneously, ensuring accuracy and attention to detail in all aspects of the reservation process.
• Assisted clients in handling flight disruptions or cancellations by securing alternate arrangements swiftly.
• Implemented automated office systems, optimizing client, and data communications as well as records management.

• Receive and process invoices for payment and update invoice details accordingly
• Identify and enter correct data entry errors using appropriate quality control methods
• Accurately enter data into corresponding fields within various software programs
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.
• Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.

• Maintains bookings, cancellations, and general inquiries in a hotel environment

by phone calls and email requests

• Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Used Opera, PMS, to prepare sales reports containing customer information related to products and services purchased.
• Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.

• Process sum of revenues of all accounts receivable from food, room and other departments
• Make cash drops in accordance with proper cash handling procedures, Kept accounts in balance and ran daily reports to verify totals.
• Examine and provide quality control (QC) of imaged documents, store and screens images using review criteria
• Check to ensure all forms are completed, properly identified, and signed and all necessary information is in the manual and/or computer file.
• Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
• Closed daily accounts and submitted statements to leadership for ongoing financial reporting, account reports for multiple departments
• Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.