Summary
Overview
Work History
Education
Skills
Relevant Coursework
Timeline
Generic

Naimah Muhammad

Grovetown,GA

Summary

Motivated and personable individual seeking an entry-level customer service position where excellent communication skills, problem-solving abilities, and passion for helping others can be utilized to ensure customer satisfaction and contribute to the success of the team.

Overview

4
4
years of professional experience

Work History

Manager of Operations

Beyoutiful Loc Studio
08.2020 - Current
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Self-motivated, with strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed approximately 20 incoming calls, emails per day from customers and distributors.

Virtual Call Center Agent

Dynata
07.2020 - 05.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed approximately 80 incoming calls per day from customers.

Education

Master of Arts - Education

American Public University System
Charles Town, WV
11.2014

Bachelor of Arts - Communications

William Paterson University of New Jersey
Wayne, NJ
08.2002

Skills

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to handle multiple tasks and prioritize effectively
  • Strong attention to detail and accuracy
  • Exceptional problem-solving abilities
  • Empathetic and patient listener
  • Ability to remain calm and composed under pressure
  • Team player with positive attitude
  • Adaptability to different customer needs and situations

Relevant Coursework

Interpersonal Communication

Customer Relationship Management

Conflict Resolution

Business Writing

Public Speaking

Timeline

Manager of Operations

Beyoutiful Loc Studio
08.2020 - Current

Virtual Call Center Agent

Dynata
07.2020 - 05.2021

Master of Arts - Education

American Public University System

Bachelor of Arts - Communications

William Paterson University of New Jersey

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Naimah Muhammad