Naimah Said
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SVS vision optical centers position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Eye Care Optometry
Dr .Shaheen
09.2022 - Current
- Managed the front desk operations, providing excellent customer service and ensuring smooth daily operations.
- Professionally answered and managed incoming phone calls, addressing customer inquiries and scheduling appointments.
- Experienced with Insurance Assisted customers with insurance-related queries and processed insurance claims efficiently. Including, pulling vision benefits and eligibility.
- Organized and maintained customer files, ensuring accurate and up-to-date records.
- Processed Payments Efficiently handled customer payments, ensuring accurate transaction processing ,Also in charge of cashing out for the day.
- Ensured patient satisfaction by handling frame selection, glasses payments, fittings, and orders in an optical setting.
- selling frames, ensuring patient satisfaction with frame selection, providing options, ordering glasses to labs, and ensuring patients receive and are happy with their glasses.
- Performed glaucoma tests, ensuring accurate results and proper patient care.
- ERG (Electroretinography)- VEP (Visual Evoked Potential) - OCT (Optical Coherence Tomography) - Visual Field Test - Fundus Photography - Macular Photography - Optic Nerve Photography - Ganglion Cell Analysis...
- Prepared examination rooms and ensured all necessary equipment and materials were ready for the doctor.
- Provided assistance to the doctor during examinations and procedures, ensuring smooth and efficient operations.
- Maintained a clean and organized office environment, ensuring a professional and welcoming atmosphere.
- Dispensed glasses and contact lenses, ensuring proper fit and comfort for customers.
- Responsible for opening and closing procedures, ensuring the office was ready for the day and properly shut down at the end of the day.
Education
Associate of Science - Teacher Education, Subject-Specific
Henry Ford College
Dearborn, MI05.2026
Skills
- Optical knowledge
- Optical dispensing
- Visual acuity testing
- Appointment Scheduling
- Frame adjustment
- Eyewear selection
- Visual field testing
- Eyeglass fitting
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Organizational abilities
- Order Taking
- Order Packaging
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Customer Service
- Muli task
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Eye Care Optometry
Dr .Shaheen
09.2022 - Current
Associate of Science - Teacher Education, Subject-Specific
Henry Ford College
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