Experienced with troubleshooting hardware and software issues to ensure smooth IT operations. Utilizes effective communication skills to assist users and resolve technical problems efficiently. Knowledge of various operating systems and networking protocols.
IT professional with experience in technical support and troubleshooting. Strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in hardware and software diagnostics, network configuration, and customer service. Known for clear communication, problem-solving, and dedication to achieving results.
Work History
Math Tutor
SUNY Erie Community College
02.2025 - Current
Explained math concepts in caring and encouraging environment to help kids thrive and learn.
Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Utilized diverse teaching strategies and resources to help students better understand math concepts.
Collaborated with teachers to align tutoring strategies with classroom instruction for seamless reinforcement of key concepts.
Education
Associate of Science - Information Technology
SUNY Erie Community College
Buffalo, NY
05-2025
Higher Secondary School Certificate - Science
M.C. College
Sylhet, Bangladesh
10-2020
Secondary School Certificate - Science
Rukeya Khatun Lyceum School
Sylhet, Bangladesh
03-2018
Skills
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Dependable and responsible
Multitasking
Critical thinking
Computer skills
Problem resolution
Languages
English
Hindi
Bengali
Urdu
Timeline
Math Tutor
SUNY Erie Community College
02.2025 - Current
Associate of Science - Information Technology
SUNY Erie Community College
Higher Secondary School Certificate - Science
M.C. College
Secondary School Certificate - Science
Rukeya Khatun Lyceum School
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