Naiomi Cooper
Poughkeepsie
Summary
I am a proactive and dependable professional with a strong work ethic, attention to detail, and clear communication skills. My background includes working in fast-paced environments where accuracy, organization, and teamwork are essential to daily success. I have hands-on experience managing tasks efficiently, following safety and quality standards, and contributing to smooth operations.
Through my experience, I’ve also developed strong customer support skills, including active listening, problem-solving, and handling challenging situations with patience and professionalism. I take pride in providing support that makes people feel heard and helped, even under pressure. I am now seeking to transition into a new field where I can continue to grow, learn, and apply my transferable skills in a role that allows me to make a meaningful impact.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
Amazon
76 Patriot Wy, Hopewell Junction, Ny 12533
05.2024 - 06.2025
- Operated forklifts and other equipment to transport products efficiently within warehouse environment.
- Received and organized incoming shipments, ensuring accurate inventory management and placement.
- Picked and packed customer orders accurately, adhering to quality control standards.
- Assisted in maintaining cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to streamline workflows, enhancing productivity in fast-paced environment.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Analyzed incoming issues to identify trends and recommend process improvements for better efficiency.
- Defined problem to identify, prioritize and select alternatives.
- Analyzed and understood situation to develop action plan.
- Responded proactively and positively to rapid change.
- Analyzed fulfillment discrepancies to identify root causes and implement corrective actions.
- Implemented feedback mechanisms to improve communication between departments for smoother operations.
- Enhanced team productivity by providing on-the-job training to coworkers, resulting in reduced errors.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Education
GED -
Duchess Community College
Poughkeepsie, NYSkills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Team collaboration
- Order picking and processing
- Pallet jack handling
- Unpacking merchandise
- Stacking and staging
- Order fulfillment
- Pallet jacks
- Safety protocols
- Health and safety regulations
- Complex Problem-solving
- Delivery scheduling
- Warehouse safety
- Customer service
- Teamwork
- Time management
- Customer assistance
- Phone etiquette
- Sales expertise
- Transaction processing
- Product recommendations
- Positive customer engagement
- Friendly and helpful
- Positive and professional
- Adaptable and flexible
- Strong communication and interpersonal skills
- Excellent written and verbal communication
- Flexible hours
- Team cooperation
- Goal driven
- Customer follow-up
Accomplishments
Medical Receptionist Training
Medical Receptionist Training
- Completed comprehensive online coursework covering medical office procedures, HIPAA compliance, Safety protocols, patient scheduling, and office administration.
- Gained strong skills in patient communication, record-keeping, and handling sensitive medical information.
- Demonstrated accuracy and attention to detail in administrative tasks through assessments and practical exercises.
- Developed proficiency in office software and data entry tools commonly used in medical offices.
- Applied problem-solving and organizational skills to simulated scenarios of medical office operations.
Passing Grade 92%
Languages
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon
05.2024 - 06.2025
GED -
Duchess Community College