Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Naiomi Perez Algarin

St. Cloud,FL

Summary

Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Successfull Process Manager

Century 21 Next Level
06.2018 - Current
  • Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
  • Reduced production costs through the optimization of resources and the elimination of waste.
  • Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
  • Increased overall productivity by providing training and support for team members in best practices and techniques.
  • Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
  • Help realtors with recommendations for a better credit score for his customers.
  • Improved efficiency and effectiveness of performance and management of processes across departments.

Front Desk Receptionist

Vineland Dentofacial Associates
09.2017 - 10.2018
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Help assistant to sterilization area
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Help the Dr and manager translations

Front Desk Receptionist

Dra Patricia Rovira And Dr. Carlos Martinez Archil
05.2013 - 09.2016
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

BBA - Asistant Administrative

University Interamerican of Puerto Rico
Ponce, Puerto Rico
06.2017

Skills

  • Project Requirements
  • Business Process Reengineering
  • Operational Excellence
  • Quality Service
  • Data Analysis
  • Quality Assurance
  • Time Management
  • Team Building
  • Conflict Resolution
  • Customer Service
  • Schedule Management
  • Staff Management
  • Cost Control

Languages

Spanish
Full Professional

Certification

Notary Public

Credit Repair Specialist

References

References available upon request.

Timeline

Successfull Process Manager

Century 21 Next Level
06.2018 - Current

Front Desk Receptionist

Vineland Dentofacial Associates
09.2017 - 10.2018

Front Desk Receptionist

Dra Patricia Rovira And Dr. Carlos Martinez Archil
05.2013 - 09.2016

BBA - Asistant Administrative

University Interamerican of Puerto Rico

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Naiomi Perez Algarin