Naiomi Thomas
Alexandria,United States
Summary
Highly skilled Personnel Security and IT Specialist with experience in developing, implementing and managing security programs. Strengths include thorough understanding of security principles, knowledge of procedures for handling classified information, and ability to conduct comprehensive security assessments. Previous work demonstrates strong impact through improved security measures and adherence to regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personnel Security Specialist/ Data Management
K3 ENTERPRISES
Arlington, Virginia
02.2022 - Current
- Strengthened cybersecurity posture with regular vulnerability assessments and penetration testing.
- Led the implementation of RPA solutions to automate various business processes, resulting in a 30% increase in operational efficiency.
- Developed and maintained automation using UiPath and ensure their seamless integration with existing systems and conduct regular automation performance reviews and implement enhancements to optimize functionality.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Initiated and processed Personnel Security Clearance Investigations through e-QIP and other systems for personnel, contractors, and affiliates.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Customer Service Representative/ Personnel Security
Digital Spec
Washington, District of Columbia
09.2017 - 12.2021
- Responded to high volumes of inbound calls and emails, offering clear, accurate, and empathetic guidance.
- Delivered exceptional service by adhering to quality assurance standards and performance metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Scores (CSAT).
- Logged cases in CRM systems and ensured timely follow-up while maintaining strict confidentiality. Documented interactions and resolutions in internal systems to ensure accurate tracking and follow-up.
- Escalated sensitive or unresolved issues to the appropriate departments and followed through to resolution.
- Stayed current on program updates, policy changes, and federal regulations to ensure accurate information sharing.
TEFL English Teacher
The Language House TEFL
Prague, Czech Republic
07.2019 - 11.2019
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
- Established and enforced clear class objectives and requirements to promote consistent education for all students.
- Assigned reading and homework with reasonable deadlines and detailed instructions and used repetitious approach in teaching grammar to help students grasp concepts.
- Evaluated students' comprehension of lessons through relevant test questions.
- Tutored students requiring additional assistance in grammar and reading comprehension.
Education
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
Tempe, AZ01.2020
High School Diploma -
ALHAMBRA HIGH SCHOOL
Alhambra, CA06.2010
Skills
- RPA management
- Cybersecurity and risk management
- Threat and vulnerability assessment
- Data protection and compliance
- Security breach response
- Policy development and incident response
- Microsoft Office applications
- Access control and system auditing
- Customer service and support
Certification
- Records Management
- Counterintelligence and Insider Threat Awareness
- Cyber Security Awareness
- Protecting Personally Identifiable Information.
- DITMAC Cert
- Adverse Reporting Cert Classification Certification
Accomplishments
- Obtained TEFL Certification upon Teacher Graduation
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Personnel Security Specialist/ Data Management
K3 ENTERPRISES
02.2022 - Current
TEFL English Teacher
The Language House TEFL
07.2019 - 11.2019
Customer Service Representative/ Personnel Security
Digital Spec
09.2017 - 12.2021
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
High School Diploma -
ALHAMBRA HIGH SCHOOL