Naira Isakhanyan
La Crescenta,CA
Summary
Focused individual who delivers consistent and professional work for every assignment. Offers 20+ years in customer service industry environments and top-notch abilities in staying on top of demands in fast-paced conditions. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
33
33
years of professional experience
Work History
Coordinator
TJ Maxx, TJX Companies
05.2018 - 11.2022
- Dealt professionally with team members and clients to enhance relationships.
- Tracked project progress, identified and resolved obstacles.
- Monitored inventory levels of office supplies and equipment needed for daily operations.
- Delegated tasks among team members according to individual strengths and skillsets.
- Monitored office supplies inventory and placed orders to maintain optimum levels of items.
- Ensured compliance with company policies and industry regulations throughout projects.
- Coordinated communications between team members and departments.
Cashier
Ralphs Grocery
02.2013 - 08.2016
- Bagged, boxed or wrapped products for customers.
- Stocked store shelves and end-caps with merchandise.
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized and well-stocked checkout areas.
- Offered customers information about upcoming promotions and available items.
- Provided information to customers on products or services.
- Balanced cash drawer at beginning and end of each shift.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Gave customers full attention and attended to their needs.
- Worked with supervisory team to meet customer needs.
- Promoted loyalty programs and store cards.
- Trained new retail team members in customer service and company policies.
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
- Recaptured sales from dissatisfied customers by listening and resolving problems.
- Followed current pricing standards to process payments for products or services.
- Redeemed coupons, loyalty points and benefits for purchased items.
- Kept customers happy by quickly processing payments and bagging purchases.
Cashier
Lucky Supermarket
02.1990 - 05.1997
- Offered customers information about upcoming promotions and available items.
- Informed customers of promotions and special offers to increase sales.
- Approached and solved problems with initiative and sound judgment.
- Addressed customer questions and complaints with professionalism.
- Provided information to customers on products or services.
- Balanced cash drawer at beginning and end of each shift.
- Stocked store shelves and end-caps with merchandise.
- Bagged, boxed or wrapped products for customers.
- Kept clean, organized and well-stocked checkout areas.
- Worked with supervisory team to meet customer needs.
- Gave customers full attention and attended to their needs.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Trained new retail team members in customer service and company policies.
- Sorted, totaled and wrapped currency and bills.
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
- Issued refunds and credits to customers and documented reasons.
- Redeemed coupons, loyalty points and benefits for purchased items.
- Covered multiple store areas by cross-training in different roles.
- Maintained neat drawer with correct amount of change to meet customer needs.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
Education
High School Diploma -
Armenia Highschool
Yerevan06.1985
Skills
- Information Collection
- Database Management
- Data Entry
- Financial Management
- Document Management
- Staff Supervision
- Consulting
- Administrative Leadership
- Recordkeeping
- Staff Management
- Creative Thinking
- Customer Service
- Decision Making
- Quality Assurance
- Organizational Skills
- Process Improvement
- Performance Monitoring
- Work Planning and Prioritization
- Policy Implementation
- Relationship Building
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Coordinator
TJ Maxx, TJX Companies
05.2018 - 11.2022
Cashier
Ralphs Grocery
02.2013 - 08.2016
Cashier
Lucky Supermarket
02.1990 - 05.1997
High School Diploma -
Armenia Highschool
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