Naira G Garcia
Summary
Adept at fostering positive customer experiences and streamlining operations, I honed my skills in multitasking and problem-solving at New Leaf Community Markets. My background includes enhancing team performance and customer satisfaction, evidenced by significantly increasing sales. Proficient in computer skills and bilingual communication, I excel in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
Work History
TRIAD (Trained In All Departments)
New Leaf Community Markets - Capitola
Capitola, CA
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server
Davenport Roadhouse Restaurant & Inn
Davenport, CA
06.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Increased sales significantly by upselling higher-end products to customers.
Juice Bar & Bakery Assistant Manager
New Leaf Community Markets - Westside
Santa Cruz CA
03.2023 - 12.2023
- Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.
- Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
- Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
- Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.
- Motivated team members through regular performance evaluations, recognition programs, and ongoing coaching to foster a positive workplace culture.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
Lead Cashier
New Leaf Community Markets - Westside
Santa Cruz, CA
04.2022 - 03.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Cashier
New Leaf Community Markets - Westside
10.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Taqueria Jalapenos
Santa Cruz, CA
06.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Jewelry Sales Associate
Ideal Jewelry
Santa Cruz, CA
10.2017 - 04.2021
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Busser
Whale City Bakery, Bar & Grill
Davenport, CA
05.2015 - 09.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Time Management
- Problem Resolution
- Bilingual
- Computer Skills
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Juice Bar & Bakery Assistant Manager
New Leaf Community Markets - Westside
03.2023 - 12.2023
Lead Cashier
New Leaf Community Markets - Westside
04.2022 - 03.2023
TRIAD (Trained In All Departments)
New Leaf Community Markets - Capitola
10.2021 - Current
Cashier
New Leaf Community Markets - Westside
10.2021 - 04.2022
Cashier
Taqueria Jalapenos
06.2019 - 04.2021
Jewelry Sales Associate
Ideal Jewelry
10.2017 - 04.2021
Server
Davenport Roadhouse Restaurant & Inn
06.2017 - Current
Busser
Whale City Bakery, Bar & Grill
05.2015 - 09.2016
High School Diploma -
Santa Cruz High School