Naireen Tabassum Naaz
Mahabubnagar
Summary
Result-driven SAP SD consultant. IT professional with extensive experience in network operations and incident management at NTT DATA. Skilled in SAP SD configuration and Network Operations professional with a focus on enhancing team collaboration and customer satisfaction. Dedicated to delivering high-quality service and efficiently resolving critical issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Services IT Dev. Program Sr. Assoc. II
NTT DATA Information Processing Services Private Ltd.
07.2022 - Current
- Configured SAP SD modules to optimize order processing and fulfillment procedure.
- Collaborated with cross-functional teams to gather requirements for system enhancement.
- Supported data migration activities during system upgrades and implementations.
- Delivered an exceptional high level of professionalism and support to each customer, upholding the company's commitment to service.
- Dynamic and detail-oriented Network Operations professional with extensive experience in monitoring, maintaining, and enhancing enterprise network infrastructure.
- Skilled in handling incidents, ensuring uptime, and supporting mission-critical services through proactive monitoring.
- Perform first-level troubleshooting of connectivity issues, bandwidth utilization, and performance degradation.
- Elevate unresolved or critical incidents to higher-level support in accordance with SLA guidelines.
- Collaborate with vendors and internal teams to resolve outages.
- Provided courteous and effective service to customers, managed difficult situations effortlessly.
- Sustained exemplary attendance record, consistently arriving punctually to work.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anurag Group of Institution
Hyderabad07-2021
Intermediate -
Narayana Junior College
Hyderabad06-2017
Skills
- SAP SD configuration
- Order management
- ServiceNow and SolarWinds
- Jira project management
- Communication and interpersonal skills
- Team leadership and management
- Basics of C and Python fundamentals
Certification
- Certified in Cisco Certified Network Associate certification
- Programming for everyone (getting started with Python), Coursera
- CCNA Routing and Switching: Introduction to Networks, Cisco
- CCNA Routing and Switching: Routing and Switching Essentials, Cisco
- Introduction to IoT, Cisco
- Introduction to Cybersecurity, Cisco
Hobbies and Interests
Traveling
Volunteer Extracurricular Activities
- Organized and participated in the IEEE Membership Drive, and served as a member of the IEEE Student Branch (SB)
- Participated in a one-day workshop on 5G technology from the IEEE Circuits and Systems Chapter
- Participated in a virtual webinar on IEEE Career Tools organized by IEEE IAS MEA SBC
- Coordinator and member of AAVISKARAN Entrepreneurship Development Cell (EDP)
- Coordinated Vibhavana and Smart India Hackathon (SIH) from the EDP Cell
- Organized and participated in a virtual 3-day webinar on Wake-Up Call: A Virtual Wisdom Event for Aspiring Entrepreneurs
Languages
Urdu
Hindi
English
Telugu
Timeline
Services IT Dev. Program Sr. Assoc. II
NTT DATA Information Processing Services Private Ltd.
07.2022 - Current
Intermediate -
Narayana Junior College
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anurag Group of Institution