Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Volunteer Extracurricular Activities
Languages
Timeline
Generic

Naireen Tabassum Naaz

Mahabubnagar

Summary

Result-driven SAP SD consultant. IT professional with extensive experience in network operations and incident management at NTT DATA. Skilled in SAP SD configuration and Network Operations professional with a focus on enhancing team collaboration and customer satisfaction. Dedicated to delivering high-quality service and efficiently resolving critical issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Services IT Dev. Program Sr. Assoc. II

NTT DATA Information Processing Services Private Ltd.
07.2022 - Current


  • Configured SAP SD modules to optimize order processing and fulfillment procedure.
  • Collaborated with cross-functional teams to gather requirements for system enhancement.
  • Supported data migration activities during system upgrades and implementations.
  • Delivered an exceptional high level of professionalism and support to each customer, upholding the company's commitment to service.
  • Dynamic and detail-oriented Network Operations professional with extensive experience in monitoring, maintaining, and enhancing enterprise network infrastructure.
  • Skilled in handling incidents, ensuring uptime, and supporting mission-critical services through proactive monitoring.
  • Perform first-level troubleshooting of connectivity issues, bandwidth utilization, and performance degradation.
  • Elevate unresolved or critical incidents to higher-level support in accordance with SLA guidelines.
  • Collaborate with vendors and internal teams to resolve outages.
  • Provided courteous and effective service to customers, managed difficult situations effortlessly.
  • Sustained exemplary attendance record, consistently arriving punctually to work.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Anurag Group of Institution
Hyderabad
07-2021

Intermediate -

Narayana Junior College
Hyderabad
06-2017

Skills

  • SAP SD configuration
  • Order management
  • ServiceNow and SolarWinds
  • Jira project management
  • Communication and interpersonal skills
  • Team leadership and management
  • Basics of C and Python fundamentals

Certification

  • Certified in Cisco Certified Network Associate certification
  • Programming for everyone (getting started with Python), Coursera
  • CCNA Routing and Switching: Introduction to Networks, Cisco
  • CCNA Routing and Switching: Routing and Switching Essentials, Cisco
  • Introduction to IoT, Cisco
  • Introduction to Cybersecurity, Cisco

Hobbies and Interests

Traveling

Volunteer Extracurricular Activities

  • Organized and participated in the IEEE Membership Drive, and served as a member of the IEEE Student Branch (SB)
  • Participated in a one-day workshop on 5G technology from the IEEE Circuits and Systems Chapter
  • Participated in a virtual webinar on IEEE Career Tools organized by IEEE IAS MEA SBC
  • Coordinator and member of AAVISKARAN Entrepreneurship Development Cell (EDP)
  • Coordinated Vibhavana and Smart India Hackathon (SIH) from the EDP Cell
  • Organized and participated in a virtual 3-day webinar on Wake-Up Call: A Virtual Wisdom Event for Aspiring Entrepreneurs

Languages

Urdu
Hindi
English
Telugu

Timeline

Services IT Dev. Program Sr. Assoc. II

NTT DATA Information Processing Services Private Ltd.
07.2022 - Current

Intermediate -

Narayana Junior College

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Anurag Group of Institution
Naireen Tabassum Naaz