Summary
Overview
Work History
Education
Skills
Timeline
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Nairobi Powell

Towson,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

Bobs Furniture
Cockeysville, MD
10.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted with financing options for guest.

Financial Aid Assistant

University Of Maryland Global Campus
Baltimore, MD
06.2021 - 08.2023
  • Reviewed student applications before submission.
  • Kept families and students up to date on application status.
  • Monitored changes in state and federal regulations concerning student loans and other forms of financial assistance.
  • Developed marketing materials highlighting various types of available scholarships or grants.
  • Verified enrollment status of current students prior to disbursing funds.
  • Resolved discrepancies between reported family income levels on tax returns versus those stated on FAFSA forms.
  • Advised students of any additional documents required for processing their applications.
  • Coached students and families on appropriate financial aid plans and eligibility.
  • Reviewed student transcripts for satisfactory academic progress requirements prior to awarding financial aid funds.
  • Coordinated with other departments within the college or university regarding tuition payment plans.
  • Answered telephones, directed calls, and took messages.

Unemployment Claims Specialist

Alorica
Baltimore, MD
01.2020 - 06.2021
  • Monitored progress of pending cases in order to ensure timely resolution.
  • Reviewed and verified accuracy of submitted documents.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Resolved discrepancies between claimant's reported income and employer's reported wages.
  • Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
  • Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
  • Processed appeals on denied or overpaid claims.
  • Provided guidance and assistance to claimants in completing applications.
  • Maintained accurate records of all transactions related to unemployment insurance payments.
  • Investigated eligibility requirements for unemployment benefits.
  • Advised claimants about their rights under the applicable state law.
  • Assessed client information and prepared unemployment claims forms.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

Assistant Property Manager

Southern Management Corporation
Rockville, MD
02.2018 - 12.2020
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Checked rental eligibility by following company's verification process.

Education

Bachelor of Science - English Literature

Towson University
Baltimore, MD
12-2020

Skills

  • Order Processing
  • Customer Needs Assessment
  • Product Sales
  • Payment Processing
  • Upselling
  • POS System Operation
  • Teamwork and Collaboration
  • Analytical Skills
  • Problem-Solving

Timeline

Sales Associate

Bobs Furniture
10.2023 - Current

Financial Aid Assistant

University Of Maryland Global Campus
06.2021 - 08.2023

Unemployment Claims Specialist

Alorica
01.2020 - 06.2021

Assistant Property Manager

Southern Management Corporation
02.2018 - 12.2020

Bachelor of Science - English Literature

Towson University

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Nairobi Powell