Nairobi Williams
Woodstock,GA
Summary
Hardworking with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking employee enthusiastic about learning different field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesman
Knew Sales
08.2023 - Current
- Developed and implemented strategies to meet sales quotas
- Greeted customers and responded to inquiries in a professional manner
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues
- Created marketing materials to promote products, services and benefits of credit cards
- Assisted customers in making informed decisions on the best credit card product for their needs
- Built relationships with clients by providing excellent customer service and support
- Processed new accounts including application verification, data entry and account activation
- Upgraded existing accounts by offering more competitive terms or higher limits
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations
- Trained and equipped new team members to sell credit cards to consumers by modeling sales approach followed by supporting and coaching trainees in initial sales efforts
Security Guard
Securitas
09.2022 - 04.2023
- Checked for safety hazards and took corrective action when necessary
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Investigated all reported incidents of theft or vandalism on premises
- Enforced access control measures in accordance with established procedures
- Confirmed visitor identification prior to granting entry into the building
- Responded to alarms and conducted investigations as required
- Maintained accurate logs of all security related activities
Material Handler
ProLogistix
06.2018 - 08.2022
- Inspected materials for any damages or defects upon receipt
- Monitored stock levels and placed orders when necessary to replenish supplies
- Managed work area cleanliness by following company guidelines for organization
- Organized warehouse inventory according to warehouse plan
- Packed merchandise into boxes and containers in preparation for safe shipment
- Loaded completed orders on pallets according to delivery numbers
- Protected company inventory by maintaining and organizing storage areas
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Packed boxes and stock using organizational guidelines
- Counted number of boxes or units in loading docks to confirm proper completion of work orders
- Used scanners to track parcel information, condition or receipt
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
Cashier/Cook
Checkers & Rally's Drive-In Restaurants
07.2012 - 06.2016
- Assisted cashiers with resolving customer complaints and inquiries
- Provided guidance to cashiers on how to accurately ring up customers' purchases
- Trained new cashiers on proper use of registers and store policies
- Maintained a clean work environment by sweeping floors and wiping down counters regularly
- Identified discrepancies between actual sales figures and expected totals
- Ensured compliance with all safety regulations while performing tasks
Education
12 - Cosmetology
North Clayton High School
Atlanta, GA05.2012
Skills
- Cashiering
- Customer Service
- Sales
- Retail Sales
- Communication Skills
- Math
- Computer Skills
- Cash handling
- Cash register
- Guest services
- Serving
- Leadership
- Surveillance
- Materials Handling
- Restaurant experience
Sales and marketing strategies
Customer Relationship Building
Sales strategy development
Upselling and Cross Selling
Prospecting skills
Lead prospecting
Performance Improvement
Customer Relations
Strategy Development
Customer Needs Assessment
Staff Training
Customer Success Management
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Managed number opportunities per month.
- Grew territory from $number to $number.
Certification
- Driver's License, 02/01/17, 02/28/30
- CPR Certification
- Food Safety Certification
- Guard Card
- Baton Permit
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Salesman
Knew Sales
08.2023 - Current
Security Guard
Securitas
09.2022 - 04.2023
Material Handler
ProLogistix
06.2018 - 08.2022
Cashier/Cook
Checkers & Rally's Drive-In Restaurants
07.2012 - 06.2016
12 - Cosmetology
North Clayton High School
- Driver's License, 02/01/17, 02/28/30
- CPR Certification
- Food Safety Certification
- Guard Card
- Baton Permit
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