Nairobis Navarro

Atención y servicio al cliente, rotación de productos, manejo de mercancía, etiquetado abastecimiento y rotación

Atención y servicio al cliente, rotación de productos, manejo de mercancía, etiquetado abastecimiento y rotación

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Launched quality assurance practices for each phase of development
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Answered product questions using knowledge of sales and store promotions.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Developed and managed relationships with customers to increase customer loyalty.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Counted money in drawers at beginning and end of each shift.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Redeemed coupons to discount purchases.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Managed cash drawer and financial transactions to maintain accurate store accounts.
• Implemented customer feedback system, leading to actionable insights for store improvement.
• Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
• Collaborated with team members to streamline checkout processes, reducing average customer wait time.
• Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
• Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
• Enhanced store security by identifying and reporting suspicious activities.
• Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
• Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
• Promoted store loyalty programs to customers to enhance engagement and repeat business.
• Contributed to achievement of sales targets through suggestive selling techniques.
• Participated in regular inventory counts, ensuring accuracy in store stock levels.
• Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
• Trained new cashiers, enhancing team efficiency and accuracy in transactions.
• Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
• Monitored inventory at checkout, ensuring high-demand items were always in stock.
• Assisted in creation of promotional displays, attracting customer attention and boosting sales.
• Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
• Collaborated with team members to maintain smooth operations during peak hours.
• Enhanced customer experience by providing prompt and accurate transactions.
• Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Conducted inventory counts by adding each item in stock and documenting in computer system.