NAIROBY VALDEZ
Watervliet,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Customer Service Cashier
Family Dollar
Albany, NY
06.2019 - 08.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Communicated regularly with customers to gain insights into their needs.
Sales Floor Manager
Burlington Coat Factory Distribution Center
Guilderland, NY
01.2019 - 01.2023
- Recruited, trained, coached, and evaluated staff members on their performance.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Performed daily audits of cash registers in order to maintain accurate accounting records.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
Warehouse Associate
Amazon
Castleton On Hudson, NY
02.2021 - 10.2021
- Resolved discrepancies between physical count results and system generated reports.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
Assistant Store Manager
McDonald's
East Greenbush, NY
04.2018 - 02.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Ramon Dubert Novo Polytechnic
Dominican Republic10.2016
Some College (No Degree) - Nursing
Hudson Valley Community College
Troy, NYSkills
- Product and Service Knowledge
- Customer Relations
- Sales Reporting
- Orientating and Training
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Warehouse Associate
Amazon
02.2021 - 10.2021
Assistant Manager/Customer Service Cashier
Family Dollar
06.2019 - 08.2023
Sales Floor Manager
Burlington Coat Factory Distribution Center
01.2019 - 01.2023
Assistant Store Manager
McDonald's
04.2018 - 02.2019
High School Diploma -
Ramon Dubert Novo Polytechnic
Some College (No Degree) - Nursing
Hudson Valley Community College
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