Nairuma Solano
Pflugerville,TX
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Housekeeper
Club WYNDHAM
06.2024 - 12.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- I was promoted to Self-Inspector from my second month of employment.
Housekeeper
JW Marriott
01.2024 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Townplace Suites Marriott
07.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Houseperson
Crown Plaza Hotel
01.2023 - 05.2023
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
Sales Secretary
Honda
03.2020 - 05.2022
- Delivered exceptional administrative support by managing correspondence, filing systems, and office supply inventory efficiently.
- Provided valuable insights on customer feedback, helping refine product offerings to better meet the needs of target markets.
- Assisted in creating compelling presentations and sales materials, showcasing products and services in the best possible light.
- Collaborated closely with other departments to ensure seamless integration between sales initiatives and company-wide goals.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Facilitated smooth transactions by accurately processing sales orders and maintaining organized records.
Travel Agent
Ticket Travel Spa.
09.2017 - 03.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Area Business Travel Sales Coordinator
Let´s Go Travel C.A.
02.2016 - 07.2017
- Organized special events and programs targeted at promoting the company''s services within the corporate sector.
- Coordinated interdepartmental efforts resulting in seamless transitions from contract signing through trip completion.
- Analyzed competitors'' offerings to identify areas where the company could differentiate itself within the market landscape.
- Conducted regular market research to identify emerging trends in the business travel industry, adjusting strategies accordingly.
- Trained new staff members on company policies, procedures, and best practices for area business travel sales coordination.
- Negotiated contracts with suppliers to ensure optimal rates while maintaining high-quality service standards for clients.
Travel Agent
Teletour C.A.
12.2013 - 01.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
Education
No Degree - Industrial Relations And Industrial Engineering.
University Rafael Belloso Chacín.
Maracaibo, Venezuela.Skills
- Sanitation techniques
- Chemical handling
- Inventory management
- Room preparation
- Collaboration skills
- Time management
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper
Club WYNDHAM
06.2024 - 12.2024
Housekeeper
JW Marriott
01.2024 - 04.2024
Housekeeper
Townplace Suites Marriott
07.2023 - 01.2024
Houseperson
Crown Plaza Hotel
01.2023 - 05.2023
Sales Secretary
Honda
03.2020 - 05.2022
Travel Agent
Ticket Travel Spa.
09.2017 - 03.2020
Area Business Travel Sales Coordinator
Let´s Go Travel C.A.
02.2016 - 07.2017
Travel Agent
Teletour C.A.
12.2013 - 01.2016
No Degree - Industrial Relations And Industrial Engineering.
University Rafael Belloso Chacín.
Similar Profiles
Joel WilsonJoel Wilson
Guest Services Associate at Club WyndhamGuest Services Associate at Club Wyndham
Chad MazurekChad Mazurek
Front Line Sales Manager at Club WyndhamFront Line Sales Manager at Club Wyndham
Don LewisDon Lewis
Evening Manager at Club WYNDHAMEvening Manager at Club WYNDHAM