Nairy Gaisoa
Anchorage
Summary
Results-oriented professional with extensive experience in project management and organizational leadership. Proficient in coordinating complex tasks, utilizing tools to ensure timely project delivery while fostering team collaboration. Strong analytical skills with a focus on strategic prioritization and effective communication across diverse teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Division of Motor Vehicles
07.2025 - Current
- Enhanced office efficiency by managing daily operations and scheduling appointments.
- Implemented organized filing systems, significantly improving document retrieval speed.
- Reduced costs by XXX% through effective inventory management and waste minimization.
- Ensured compliance with privacy regulations by maintaining confidential employee records.
- Streamlined recruitment by screening resumes and coordinating candidate assessments.
- Prepared detailed reports on expenses and performance for senior management review.
Front Desk Agent
Four Points by Sheraton
03.2024 - 10.2025
- Enhanced guest experiences through efficient check-in and personalized service.
- Communicated renovation updates effectively, managing guest expectations throughout disruptions.
- Resolved guest issues swiftly, escalating when necessary for optimal satisfaction.
- Processed payments accurately, ensuring compliance with company financial policies.
- Monitored lobby activity to uphold safety and security standards for guests.
- Coordinated with housekeeping and maintenance teams to streamline operations during renovations.
Tier 2 Customer Service Representative
Division of Motor Vehicles
12.2021 - 07.2025
- Provided support for various DMV transactions to Alaskan residents.
- Explained driving privileges and processed vehicle titles and registrations efficiently.
- Interacted with the public, clarifying policies and regulations via phone communications.
- Processed titles and registrations for new and used vehicles accurately and promptly.
- Verified funds and paid lienholders before processing title applications.
DMV Representative
UMV, LLC Express DMV Solutions
08.2019 - 10.2021
- Streamlined travel planning using travel software for efficient arrangements.
- Sorted and distributed incoming mail to enhance office communication efficiency.
- Managed work order requests, ensuring timely processing and distribution.
- Coordinated meetings to optimize team collaboration and scheduling.
- Processed invoices and timecards accurately for financial record-keeping.
- Handled vehicle registration and title processing for new and used vehicles.
Medical Receptionist/Front Desk
Searhc Ethel Lund Medical Center
02.2018 - 02.2020
- Streamlined appointment scheduling, resulting in improved patient flow at ELMC.
- Ensured confidentiality in all communications, adhering to SEARHC and HIPAA standards.
- Delivered exceptional customer service to patients and staff, enhancing overall experience.
- Managed phone inquiries efficiently, demonstrating strong phone etiquette.
- Prioritized tasks effectively, ensuring timely responses and adherence to deadlines.
Education
Associate of Science - Health Science, Nursing
ASCC
Pago Pago, AS06.2017
High school diploma or GED - undefined
Tafuna High School
Pago Pago, AS06.2012
Bachelor of Science - Health Sciences
University of Alaska Southeast
Juneau, AK06-2021
Skills
- HIPAA
- Microsoft Word
- 10 key typing
- Customer communication
- Greeting customers
- Computer literacy
- Maintaining patient confidentiality
- Multi-line phone systems
- Teamwork
- Medical Receptionist
- Word processing
- Proofreading
- Administrative experience
- Google Drive
- Customer service
- Hospitality
- Typing
- Microsoft Office
- Adobe Acrobat
- Microsoft Outlook
- Phone communication
- Attention to detail
- Windows
- Organizational skills
- Microsoft Excel
- Phone Etiquette
- Office experience
- Computer skills
- Appointment scheduling
- Executive administrative support
- Cash handling
- Call center
Certification
- Driver's License
Languages
English
Timeline
Office Manager
Division of Motor Vehicles
07.2025 - Current
Front Desk Agent
Four Points by Sheraton
03.2024 - 10.2025
Tier 2 Customer Service Representative
Division of Motor Vehicles
12.2021 - 07.2025
DMV Representative
UMV, LLC Express DMV Solutions
08.2019 - 10.2021
Medical Receptionist/Front Desk
Searhc Ethel Lund Medical Center
02.2018 - 02.2020
High school diploma or GED - undefined
Tafuna High School
Associate of Science - Health Science, Nursing
ASCC
Bachelor of Science - Health Sciences
University of Alaska Southeast