Naisaya Thomas
Buffalo
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Budtender
Hazy Daze
07.2025 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed high volume of cash with Number% accuracy rate.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Phone Op/Dispatcher
Buffalo Transportation
11.2023 - Current
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Tracked changes in computer system to keep records current and accurate.
- Addressed questions, problems or requests for service or equipment.
- Processed payments using various methods such as ACH, wire transfers, checks.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
Store Manager
WNY Natural Healer
10.2022 - 11.2023
- Run store operations
- Assist customers
- Run promotional events
Patient Care Representative/Asst Floor Supervisor
MAS(Medical Answering Services)
01.2013 - 01.2018
- Accurately enters/updates patient information in the system
- Scanning, updating, and filing medical records
- Answering phone calls, questions, etc
- From both patients and csrs in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Arrange transportation to medical appointments and er visits
- Take supervisor calls
- Report to call center manager about csr error
- Counsel csr's on errors
Data Entry Clerk
JP Morgan - Contract
01.2010 - 01.2013
- Collecting data and inputting information into databases
- Reviewing records for accuracy
- Updating databases with new or revised information as necessary
- Performing regular backups of information to ensure data preservation
- Retrieving records and electronic files from the database
- Retrieves source files and work from the database each day.
- Immediately reports non-compliance to Supervisor
- Verifies and logs the receipt of data and obtains any data that is missing
- Uses data entry equipment to record assigned data
- Maintains confidentiality of sensitive information
Dispatcher
Mobil Pro - Contract
01.2007 - 01.2009
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Sales Associate
TJ Maxx Buffalo NY
01.2005 - 01.2007
- Administered price markdowns to enhance the sales of the store
- Operated cashier stand to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate
- Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment
- Achieved great success with meeting sales goals for sales of reward cards
- Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs
Education
Skills
- Stocking and Replenishing Sales
- Point of Sale Knowledge
- Problem-solving skills
- Merchandising Knowledge
- Product and Service Sales
- Exceptional Customer Service
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
Timeline
Budtender
Hazy Daze
07.2025 - Current
Phone Op/Dispatcher
Buffalo Transportation
11.2023 - Current
Store Manager
WNY Natural Healer
10.2022 - 11.2023
Patient Care Representative/Asst Floor Supervisor
MAS(Medical Answering Services)
01.2013 - 01.2018
Data Entry Clerk
JP Morgan - Contract
01.2010 - 01.2013
Dispatcher
Mobil Pro - Contract
01.2007 - 01.2009
Sales Associate
TJ Maxx Buffalo NY
01.2005 - 01.2007
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