Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naisha Carroll

Round Rock,TX

Summary

Dynamic and detail-oriented professional with extensive experience in reception management at Acs LLC. Proven ability to enhance guest satisfaction through exceptional communication and efficient front desk operations. Skilled in maintaining accurate records and adept at multitasking, contributing to team productivity and maximizing room revenue.

Overview

12
12
years of professional experience

Work History

Telephone Operator

Acs LLC
07.2023 - 07.2025
  • Attentive, courteous, efficient service to all guests over the telephone during check in and at check out, while maximizing room revenue and occupancy.
  • Maintained accurate records of calls placed and received.
  • Responsible for distributing guest requests to the proper departments housekeeping and maintenance requests, and will assist as a front desk agent when needed.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Receptionist

Brooks Behavioral Health
04.2013 - 07.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Attentive, courteous, efficient service to all guests over the telephone during check in and at check out, while maximizing room revenue and occupancy.
  • Responsible for distributing guest requests to the proper departments housekeeping and maintenance requests and will assist as a front desk agent when needed.

Education

Cosmetology

Learning Enterprise
Milwaukee, WI
05-1998

Skills

  • Reception management
  • Typing speed
  • Professional communication
  • Search directories
  • Front desk operations

Timeline

Telephone Operator

Acs LLC
07.2023 - 07.2025

Receptionist

Brooks Behavioral Health
04.2013 - 07.2025

Cosmetology

Learning Enterprise

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