Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naisha Martin

Austin,TX

Summary

Dynamic leader with a proven track record at enhancing team efficiency and client satisfaction through exceptional verbal communication and continuous improvement strategies. Skilled in schedule coordination and adept at leading high-performing teams, achieving significant operational enhancements with a focus on innovative problem-solving and effective staff training.

Experienced with leading teams to achieve organizational goals through effective management and coordination. Utilizes strategic planning and communication to drive team success. Knowledge of conflict resolution and team-building techniques ensures cohesive and productive work environment.

Overview

16
16
years of professional experience

Work History

Group Leader/PSR 3

Quest Diagnostics
07.2022 - 12.2024

Interview potential new hires, and ensure adequate staffing meets operational needs. Manage time cards and work schedules. Provide direction and guidance to team members. Ensuring clear communication and understanding of goals and expectations of the employee role. Supported multiple locations, demonstrating flexibility and adaptability to the changes and demands of the patient service centers and doctor offices. Perform phlebotomy tasks and specimen processing, and investigate and troubleshoot missing test and or recollections. Biometric screenings for employers and insurance companies.Verified patient insurance eligibility and entered patient information into system.

Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.

Lab Assistant II

Northwest Hospital Center
09.2021 - 07.2022

Perform phlebotomy tasks and specimen processing, for in-patients and out-patients hospital setting. Troubleshoot lost specimens and make sure time draws are collected and sent to the lab in a timely manner. Microbiology set ups and processing, provide technical support and training to new hires and phlebotomy interns. Enhancing team skills and performance.

Lab Assistant II

Minnesota Urology
09.2020 - 04.2021

Performs phlebotomy tasks, instrument maintenance. daily QC's, urine analysis testing, 24 hour urine processing, and process of other bodily fluids. Duties also include patient education and teaching which includes: teaching self- catheterization and self injection. Perform other laboratory procedures: including catheterization of patients, injection treatments, bladder scans, communicate with patients and staff members of the Urology team.

Lab Assistant II

Kaiser Permanente
04.2017 - 02.2019

Perform phlebotomy tasks and specimen processing, for in-patients and out-patients hospital setting. Troubleshoot lost specimens and make sure time draws are collected and sent to the lab in a timely manner. Microbiology set ups and processing, provide technical support and training to new hires and phlebotomy interns. Enhancing team skills and performance.

Managed specimen sample handling, receiving, storage and inventory.

Logged samples correctly into computerized tracking system.

Patient Service Representative Team Lead

Sonora Quest Laboratories
01.2014 - 03.2017

Interview potential new hires, and ensure adequate staffing meets operational needs. Manage time cards and work schedules. Provide direction and guidance to team members. Ensuring clear communication and understanding of goals and expectations of the employee role. Supported multiple locations, demonstrating flexibility and adaptability to the changes and demands of the patient service centers and doctor offices. Perform phlebotomy tasks and specimen processing, and investigate and troubleshoot missing test and or recollections. Biometric screenings for employers and insurance companies.

Verified patient insurance eligibility and entered patient information into system.

Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.

Program Specialist

Community Solutions, Inc.
10.2008 - 05.2012

Conduct comprehensive mental health assessments to identify needs, developing individualized treatment plans , and regularly monitoring and reviewing clients progress. Providing individual or group therapy sessions based on the residents needs. Collaborating with psychiatrists to monitor medication adherence and potential side effects. Teaching coping mechanisms, stress management techniques, problem solving skills, and daily living skills to improve functioning. Responding to mental health crisis, de-escalating the situation and providing immediate support when necessary. Communicate with healthcare providers, family members and support staff to ensure coordinated care. Maintaining detailed records of resident progress, therapy sessions, and interventions.

Education

Certificate of Technical Studies - Phlebotomy

Central Coast College
Salinas, CA
06-2013

GED -

Morgan Hill Adult School
Morgan Hill, CA
04-2011

Skills

  • Effective Communication Skills
  • Efficiency Enhancement
  • Meeting Schedule Coordination
  • Effective Shift Management
  • Effective Team Collaboration

  • Collaborative Teamwork
  • Detail-Oriented Approach
  • Building Professional Relationships
  • Performance monitoring

Timeline

Group Leader/PSR 3

Quest Diagnostics
07.2022 - 12.2024

Lab Assistant II

Northwest Hospital Center
09.2021 - 07.2022

Lab Assistant II

Minnesota Urology
09.2020 - 04.2021

Lab Assistant II

Kaiser Permanente
04.2017 - 02.2019

Patient Service Representative Team Lead

Sonora Quest Laboratories
01.2014 - 03.2017

Program Specialist

Community Solutions, Inc.
10.2008 - 05.2012

Certificate of Technical Studies - Phlebotomy

Central Coast College

GED -

Morgan Hill Adult School
Naisha Martin