Naisha Ortiz
Vineland
Summary
As a dedicated and reliable team leader, I’ve consistently strengthened operations by improving customer service, reducing wait times, and ensuring smooth daily workflow. I’ve trained and coached new employees, helped boost team productivity, and maintained 100% accuracy in cash handling and register audits. My attention to detail keeps shelves stocked, the store organized, and company standards met at all times. I’m known for stepping up when needed—leading shifts independently, supporting management, and keeping the team focused even during busy or short-staffed times. In warehouse settings, I’ve safely operated equipment such as forklifts and contributed to efficient product movement with zero safety incidents. Overall, my achievements reflect strong leadership, dependable performance, and a commitment to creating a positive customer and team experience.
Overview
9
9
years of professional experience
Work History
Shift Lead
Walgreens
11.2025 - Current
helps keep the store running smoothly by supporting the management team and guiding the staff during their shift. They handle opening and closing procedures, oversee the front-end and pharmacy workflow, make sure customers receive fast and friendly service, and jump in to solve problems as they come up. Shift Leads train and coach team members, manage cash handling and register accuracy, keep shelves organized and stocked, and ensure all store policies—especially around safety and loss prevention—are followed. They also help with scheduling, delegation of daily tasks, and maintaining a clean, welcoming store environment.
Front-End Team Lead
Walmart
11.2021 - 10.2025
- Lead the front-end associates team, coordinating daily tasks at checkout, customer service, and sales floor.
- Supervise opening and closing procedures, ensuring compliance with store standards.
- Provide support in training new employees to deliver efficient service and an exceptional shopping experience.
Administrative Assistant
GAD Accounting and Tax Services
01.2017 - 01.2023
- Managed schedules, phone calls, and meeting coordination, maintaining office organization.
- Prepared documents, handled files and databases, ensuring efficient workflow of daily operations.
- Supported key administrative processes, enhancing team productivity.
Education
High School Diploma - GED
Alfonso Casta Martínez
01.2016
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Work delegation
- Rules enforcement
- Performance improvement
- Staff motivation
- Staff development
- Operations management
- Coaching and mentoring
- Inventory management
- Daily reporting
- Employee evaluation
- Production leadership
- Scheduling expertise
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
11.2025 - Current
Front-End Team Lead
Walmart
11.2021 - 10.2025
Administrative Assistant
GAD Accounting and Tax Services
01.2017 - 01.2023
High School Diploma - GED
Alfonso Casta Martínez