Naissa Muhammad

• Customer Service Mobile Representatives are active listeners and tech-savvy problem solvers whose positive communications make all the difference to our customers
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
• Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
• Promote and communicate current marketing campaigns and promotions.
• Work with other departments, as necessary, to resolve customer issues.
• Perform other duties as required by supervisor
• Ability to read, write, speak and understand English
• Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
• Demonstrated computer and consumer electronics skills
• Ability to use personal computer and appropriate software applications to include billing system
• and other role-related tools
• Effective verbal and written communication skills
• Effective organizational skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to perform job at workstation for prolonged periods of time
• Ability to work variable hours; may include weekends, holidays, and split days off

• Worked as a picker in the Amazon warehouse putting products in different totes and sending them down to different parts of the department where we put products in boxes and ship them down a belt
• Then package handle boxes and deliver mail packages to distributing sites through delivery
• It is a 12-hour shift labor job overnight three days a week
• The skills I acquired were being able to lift heavy boxes and products
• I worked well in a team setting
• Focused on customer service and worked myself up the ladder by transferring through different departments and helping out different labor shares.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
• Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
• Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
• Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
• Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
• Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
• Scanned packages and boxes and moved to loading dock for shipment.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Picked and packed order items.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Safely and securely loaded items to prevent damage during transport.
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

• Provided excellent Guest service
• Took charge of every Guest’s Massage Heights experience
• Scheduled new and return appointments based on Guest preferences
• Presented Lifestyle Programs, Gift Certificates, and retail products
• Met and exceeded sales goals
• Maintained 25% closing
• Set goals for retail, re-booking, Elevations booking goals
• Created and maintained positive working relationships with Team Members
• Took pride and accountability in all aspects of the job.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Provided clear, concise instructions to clients to prepare for massage services.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
• Addressed specific client concerns through targeted therapeutic massage interventions.
• Maintained client treatment records and designed long-term care programs for return customers.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Maintained accurate client records for effective treatment planning and progress tracking.
• Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
• Boosted repeat business through outstanding customer service and personalized massage experiences.
• Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
• Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
• Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
• Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
• Promoted wellness by educating clients on self-care and stress management techniques.
• Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
• Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Offered aromatherapy, hot stones and cupping as part of massage treatments.
• Collaborated with physical therapists and other medical professionals to provide holistic care.
• Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
• Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
• Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
• Established and implemented massage protocols and procedures.
• Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
• Utilized hot stones, aromatherapy and other therapeutic treatments.
• Analyzed postural assessments and range of motion.
• Maintained accurate and up-to-date client records.
• Developed customized massage programs to meet unique requirements.
• Assessed clients to determine appropriate massage techniques to apply.
• Provided treatment for medical conditions and injuries through therapeutic massage.
• Prepared oils and lotions for massages.
• Researched new massage techniques and treatments.
• Collaborated with other healthcare professionals to develop treatment plans.
• Performed aroma therapies and specialized relaxation techniques.
• Performed sanitization tasks to keep massage environment clean and safe.
• Advised clients on areas such as posture, at-home exercises and stretches.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Administered Swedish, deep tissue and sports massage techniques.
• Educated clients on benefits of massage and recommended home care techniques.
• Worked with clients to ascertain medical history, potential issues, and areas needing support.
• Provided custom massage treatments to clients, tailored to individual needs and preferences.
• Improved overall client well-being with customized aromatherapy blends during massage sessions.
• Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
• Relayed updates and information to passengers after confirming key details with pilot.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Used excellent customer service skills in addressing passengers' needs.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Completed pre-flight safety checks to reinforce passenger safety.
• Assisted passengers in boarding and deplaning aircraft.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Collaborated with flight crew to maximize smooth and safe flights.
• Responded to passenger emergencies to provide first aid.
• Advised passengers of flight regulations to maximize safety and security.
• Answered passengers' questions about flight, aircraft and destination.
• Welcomed passengers aboard and provided overview of safety procedures.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Delivered food and beverage service, reading material and other in-flight services.
• Assisted passengers with storing luggage and helped locate seating.

• Worked 40 hours or more a week at my job
• I have worked at this location for 2 years
• I have experience in customer service
• Skilled in positions including Cashier, Drive Thru, Line cooker
• Responsible, efficient, flexible, and Team Member
• Served and Catered for large and small parties
• Made customers' time at Taco Bell a great experience.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Reduced food waste significantly by implementing proper portion control and storage techniques.