Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naisy Rodriguez

Las Vegas,NV

Overview

9
9
years of professional experience

Work History

Casino Dealer

South Point Hotel Casino
Las Vegas, NV
01.2022 - Current
  • Dealt a variety of card games including Blackjack, 3 card Poker, Texas Hold em and Pai Gow.
  • Provided assistance in resolving disputes among players at the table in an efficient manner.
  • Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
  • Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
  • Performed chip exchanges for customers as needed throughout the shift.
  • Assisted in maintaining the security of chips, cash, and other gaming equipment.
  • Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
  • Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
  • Adhered to established procedures for processing buy-ins and cashing out customers.
  • Maintained cleanliness of work area by wiping down tables after each game session.
  • Displayed strong communication skills when interacting with guests and coworkers alike.
  • Ensured that all patrons were aware of house rules before engaging in any form of gambling.
  • Responded promptly to guest inquiries and complaints in a professional manner.
  • Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
  • Performed simple math skills to facilitate accurate payouts.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Closed games by sorting cards, balancing racks and counting chips.

Restaurant Manager

South Point Hotel Casino
Las Vegas, NV
03.2017 - 12.2021
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Created new menu items based on customer feedback and industry trends.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Resolved conflicts among employees in an effective manner.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Updated computer systems with new pricing and daily food specials.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.

Restaurant Supervisor

South Point Hotel Casino
Las Vegas, NV
12.2015 - 02.2017
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Ensured that all equipment was functioning properly before each shift began.
  • Ensured that all liquor laws are observed while serving alcoholic beverages.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Ensured compliance with health and safety regulations at all times.
  • Resolved customer complaints promptly and professionally.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Provided guidance and support to subordinate employees when needed.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Maximized service levels through hands-on leadership.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Adhered to all food safety regulations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Education

High School Diploma -

Durango High School
Las Vegas, NV
06-2008

Skills

  • Security awareness
  • Handling money
  • Strong mathematical skills
  • Speaking clearly
  • Game rules knowledge
  • Flexible Schedule
  • Excellent customer service
  • Payout calculation
  • Stress Tolerance
  • Adaptability to Change
  • Patience and composure
  • Guest service
  • Task Prioritization
  • Time management abilities

Languages

Spanish
Professional

Timeline

Casino Dealer

South Point Hotel Casino
01.2022 - Current

Restaurant Manager

South Point Hotel Casino
03.2017 - 12.2021

Restaurant Supervisor

South Point Hotel Casino
12.2015 - 02.2017

High School Diploma -

Durango High School

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Naisy Rodriguez