Naisy Rodriguez
Las Vegas,NV
Overview
9
9
years of professional experience
Work History
Casino Dealer
South Point Hotel Casino
Las Vegas, NV
01.2022 - Current
- Dealt a variety of card games including Blackjack, 3 card Poker, Texas Hold em and Pai Gow.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Performed chip exchanges for customers as needed throughout the shift.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Adhered to established procedures for processing buy-ins and cashing out customers.
- Maintained cleanliness of work area by wiping down tables after each game session.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Ensured that all patrons were aware of house rules before engaging in any form of gambling.
- Responded promptly to guest inquiries and complaints in a professional manner.
- Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
- Performed simple math skills to facilitate accurate payouts.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Closed games by sorting cards, balancing racks and counting chips.
Restaurant Manager
South Point Hotel Casino
Las Vegas, NV
03.2017 - 12.2021
- Developed strategies for improved operational efficiency and customer satisfaction.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Created new menu items based on customer feedback and industry trends.
- Ensured compliance with all food safety regulations and sanitation standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Resolved conflicts among employees in an effective manner.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Adhered to all health department regulations regarding food storage and preparation.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated computer systems with new pricing and daily food specials.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Created detailed reports on weekly and monthly revenues and expenses.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Supervisor
South Point Hotel Casino
Las Vegas, NV
12.2015 - 02.2017
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Ensured that all equipment was functioning properly before each shift began.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Ensured compliance with health and safety regulations at all times.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Provided guidance and support to subordinate employees when needed.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Maximized service levels through hands-on leadership.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Adhered to all food safety regulations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Durango High School
Las Vegas, NV06-2008
Skills
- Security awareness
- Handling money
- Strong mathematical skills
- Speaking clearly
- Game rules knowledge
- Flexible Schedule
- Excellent customer service
- Payout calculation
- Stress Tolerance
- Adaptability to Change
- Patience and composure
- Guest service
- Task Prioritization
- Time management abilities
Languages
Spanish
Professional
Timeline
Casino Dealer
South Point Hotel Casino
01.2022 - Current
Restaurant Manager
South Point Hotel Casino
03.2017 - 12.2021
Restaurant Supervisor
South Point Hotel Casino
12.2015 - 02.2017
High School Diploma -
Durango High School