Naiya Gabriel

• Coordinated project timelines, deliverables, and cross-team communication, improving operational efficiency and workflow alignment.
• Developed and implemented process improvements that reduced turnaround times and streamlined daily administrative workflows.
• Managed vendor relationships and procurement needs, ensuring timely delivery of materials and maintaining quality and compliance standards.
• Reduced processing time by 30% by organizing digital files, vendor records, and communication systems to improve accessibility and accuracy.
• Improved billing and receiving accuracy by 25% through enhanced invoice tracking, purchase log oversight, and reconciliation procedures.
• Reduced task backlogs by 40% by coordinating schedules, documentation, and weekly reporting across multiple operational functions.
• Oversaw inventory and supply management processes, maintaining accurate stock levels and minimizing discrepancies.
• Led small-scale projects from planning through completion, achieving milestones on time and within budget.
• Supported day-to-day operations across multiple sites, ensuring consistent communication, documentation, and follow-through.

• Improved shift productivity by 18% by optimizing workflows and labor allocation — helping leadership hit daily production goals faster.
• Reduced documentation and safety errors by 22% through tighter compliance checks — lowering risk and improving operational accuracy.
• Cut overtime spending by 12% by forecasting labor needs — saving labor cost and stabilizing scheduling.
• Increased on-time freight processing by streamlining inbound/outbound flow — minimizing delays and customer impact.
• Maintained 100% accuracy in daily logs, documentation, and timekeeping — giving management reliable data for decisions.
• Strengthened workplace safety through daily briefings and hazard assessments — reducing incidents and compliance issues.
• Trained associates on SOPs and documentation — raising team quality and reducing repeat errors.
• Resolved staffing gaps and workflow disruptions with HR, Safety, and Transportation — keeping operations running smoothly.
• Led shift launch and closeout procedures with full compliance — ensuring no freight or documentation was missing or incomplete.

• Directed daily routing and scheduling for 50–150 drivers, increasing on-time delivery performance by 28% across multiple regions.
• Reduced DOT and HOS compliance violations by 35% through tighter documentation control, real-time monitoring, and structured driver audits.
• Lowered payroll and billing discrepancies by 40% by implementing accurate load tracking, reconciliation systems, and audit-ready reporting.
• Managed driver communication, dispatch instructions, and load assignments, resolving high-pressure issues without delays.
• Coordinated driver credentialing, onboarding files, safety logs, and DOT recordkeeping to maintain full regulatory compliance.
• Oversaw billing, receiving, and accounts reconciliation for 100+ weekly loads, improving invoice accuracy by 25%.
• Implemented a documentation workflow that cut processing time by 30% and reduced customer inquiry response time.
• Monitored fleet availability, driver hours, and equipment needs to ensure uninterrupted operations and rapid problem resolution.
• Prepared daily, weekly, and monthly operations reports with 100% data accuracy for management and customer partners.
• Streamlined travel coordination, assignments, and route adjustments to maximize driver utilization and reduce empty miles.