Naiya Molitor

I managed the seating chart and used OpenTable to arrange and adjust reservations, often reorganizing tables to accommodate guest needs and optimizing flow in a fast-paced, high-volume restaurant. I regularly performed duties typically handled by bussers, food runners, and servers, such as bussing tables, running food, taking orders, and checking out tables. I also handled phone inquiries, managed to-go orders, and provided clear communication to guests. Additionally, I operated the POS system to process payments and supported overall restaurant operations by anticipating needs, assisting team members, and ensuring a seamless guest experience through adaptability and multitasking.

I handled phone and in-person orders, managed takeout orders through delivery platforms and direct calls, served food to customers, rang pagers for order pickup, restocked supplies and front-of-house items, closed and balanced the register at the end of each shift, and distributed tips between staff. I operated independently without on-site management, working closely with the chef to ensure smooth daily operations, and maintain a high standard of service.