Naiya Quinlan
Tullahoma,TN
Summary
Versatile and results-oriented professional with a track record of enhancing customer satisfaction and streamlining operations. Excelled in office administration and leveraged exceptional telephone etiquette to manage high call volumes efficiently.
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Centerstone of America
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Budget Coordinator
Apex DKI Restoration
04.2022 - 10.2022
- Identified potential risks and mitigated them through strategic adjustments in spending patterns or allocations.
- Collaborated with cross-functional teams to identify cost-saving opportunities and improve overall budget performance.
- Provided expert guidance to department heads on best practices for effective budget management and forecasting.
- Established clear communication channels between finance team members and other departments to ensure accurate information flow during the budgeting process.
Associate
JCPenney
10.2019 - 04.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN05-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Insurance verification
- Payment collection
- Reminder calls
Timeline
Medical Receptionist
Centerstone of America
11.2022 - Current
Budget Coordinator
Apex DKI Restoration
04.2022 - 10.2022
Associate
JCPenney
10.2019 - 04.2022
High School Diploma -
Tullahoma High School
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