Naiya Rougeau
Summary
Personable professional with extensive experience in customer service across diverse environments. Efficient and effective at staying on task while providing great customer experience and getting the job done!
Overview
6
6
years of professional experience
Work History
Customer Service, Flash Desk
BD Performing Arts
06.2019 - Current
- Oversee bingo operations
- Manage cash transactions and inventory
- Deliver exceptional customer service
- Data entry
- Work flexible hours across night, weekend, and holiday shifts.
- Work effectively in fast-paced environments.
Customer Service/Hospitality Worker
Instawork
06.2020 - Current
- Cashier/concessionaire for Levi's Stadium, Oakland Coliseum, and Sonoma Racetrack. Duties include: processing electronic and cash payments, preparing/selling food and beverages, as well as providing customer service and line management.
- Housekeeper for the Palace Hotel in San Francisco. Duties include: maintaining cleanliness, tidiness, and orderliness of residential rooms.
- General labor worker with the San Francisco-Marin Food Bank. Duties include: checking people in/line assistance, and sorting/packing food to be distributed to those in need.
Education
Bachelor's Degree - Biological Sciences
UC Davis
AA - Biology
Diablo Valley College
Skills
- Positive and professional
- Customer service
- Inventory management
- Multitasking and organization
- Cash handling expertise
- Data entry proficiency
- Point-of-sale system
- Strong math skills
Internships
Laboratory Intern, UC Davis California Institute for Regenerative Medicine (CIRM) Training Program
- Gained hands-on experience in stem cell culture techniques
- Prepared stock solutions and reagents for cell culture and molecular experiments.
- Conducted microscopic analysis and glass staining to study cell morphology.
ER Student Intern, Sutter Davis Hospital
- Assisted in patient interactions, ensuring comfort and tending to non-medical needs.
- Performed inventory checks and stock audits
- Restocked medical supplies to support hospital operations.
- Answered phone calls professionally, assisting medical staff with inquiries and requests.
- Transferred lab specimen
Timeline
Customer Service/Hospitality Worker
Instawork
06.2020 - Current
Customer Service, Flash Desk
BD Performing Arts
06.2019 - Current
AA - Biology
Diablo Valley College
Bachelor's Degree - Biological Sciences
UC Davis
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