NAI'YA STEWARD
Jacksonville,FL
Summary
An ambitious individual eager to learn and develop knowledge in customer service based roles. Skilled in telephone etiquette and Microsoft office products. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Everise
08.2025 - Current
- Assist in selection review and enrollment of Medicare products and ancillary products (Medicare advantage, supplement, and single or bundled dvh plans) while providing great customer service
- Remote
Delivery Driver
Uber Eats, Walmart, Instacart
04.2020 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- pick suitable replacements based on customer suggestions
- provide phone or chat support to customers needing additional order help
- Navigated efficiently using GPS technology, optimizing delivery routes for timely service.
- Maintained vehicle cleanliness and conducted routine maintenance checks for reliability.
Licensed Health Insurance Agent
PeopleShare
Remote
05.2024 - 02.2025
- Completing sales and enrollments for Healthcare Policies
- Inbound call are provided and called by request of pt
- Identifying new opportunities to increase product sales
- Be patient & Empathetic towards customers
- Role is sales oriented, but can provide great Customer Service
- Educate our customers about our products in a professional manner
- Be able to work remote from home
Pharmacy Technician
Walgreens
Jacksonville, FL
10.2022 - 03.2023
- Set up medication shipment in asembia and verify patient information for shipment
- Fix rejected medication errors and set up patient medication pick up times
- Answer incoming calls from patient and doctors offices
- Fill medications quickly and accurately by assigned fill times
- Receive shipments and put away medications
Advisor Sales 2
Concentrix
Jacksonville, FL
01.2022 - 10.2022
- Triage call and route members to correct department.
- Assist in members questions or concerns.
- Attempt to get members to switch to our mail order pharmacy.
- Set up members medication for shipping and check on order status.
- Check member medications for duplicate orders put in and their current plan to see what medications are in their formulary.
Shift Supervisor Rx
Cvs Pharmacy
Jacksonville, FL
10.2021 - 10.2022
- Fill prescriptions
- Answer multi-line phone systems
- Check out patients and retrieve filled prescriptions
- Return old prescriptions to stock
- Verify insurance
- Call patients and doctors about prescription concern
- Balance cash drawers at end of night and count money
- Putting away truck and restocking shelves. Bringing out older items to front to be sold first and changing deals and planogram stickers consistently
Patient Coordinator
H2 Health
Jacksonville, FL
07.2021 - 01.2022
- Prepare new patient paperwork
- Check in/ out patients and scheduling follow up
- Collect copayments and manage patient balance
- Verify insurance eligibility and fax referrals
- Answer multi line phone systems
- Call patient for appointment reminders and reschedule if needed
- Check prior authorization status
Education
High school diploma or GED -
Associate of Arts -
Florida State College
Jacksonville, FL12-2025
Skills
- Medicare
- policy analyses
- Enrollment processing
- Conducting sales calls
- Technical Proficiency
- Fax referrals and verify insurance
- Medical office experience
- Review patient records to ensure completion and accuracy
- Time management
- Collect patient demographic and insurance information
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Assist customers by providing information and resolving their complaints
- Schedule and confirm patient diagnostic appointments or medical consultations
- Efficient in professional and effective communication
- Count cash drawers and balance money
- Update and maintain patient and other practice-specific information
- Process patient admission or discharge documents
- Opening and closing procedures of store and customer complaint resolution
Certification
- Life Insurance License
- January 2026 to January 2028
- License # G129896
- Health Insurance License
- June 2024 to June 2026
- 1. health insurance license G129896 for Florida and licensed in 16 other states
- Life & Health Insurance License
- Certified Medical Assistant
Timeline
Licensed Health Insurance Agent
Everise
08.2025 - Current
Licensed Health Insurance Agent
PeopleShare
05.2024 - 02.2025
Pharmacy Technician
Walgreens
10.2022 - 03.2023
Advisor Sales 2
Concentrix
01.2022 - 10.2022
Shift Supervisor Rx
Cvs Pharmacy
10.2021 - 10.2022
Patient Coordinator
H2 Health
07.2021 - 01.2022
Delivery Driver
Uber Eats, Walmart, Instacart
04.2020 - Current
High school diploma or GED -
Associate of Arts -
Florida State College