Overview
Work History
Education
Skills
Timeline
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Naiyana Black

Rochester,NY

Overview

6
6
years of professional experience

Work History

Clerk IV

Rochester City School District
Rochester, NY
09.2023 - Current
  • Assisted customers with inquiries and complaints in a professional manner.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered telephones, directed calls and took messages.

Front End Cashier

Walmart
Rochester , NY
06.2021 - 04.2024
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Processed sales, returns and exchanges using POS register system.
  • Trained new team members in cash register operation, stock procedures and customer services.

Hostess

Agua 301 Restaurant
Washington, DC
07.2020 - 01.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.

Shift Worker

SnagAJobInc
06.2020 - 01.2021
  • Followed company, safety and performance requirements at all times.
  • Opened boxes of merchandise and materials and restocked designated areas.
  • Greeted customers and offered immediate assistance.

Tour Guide

Big Bus Tours
Washington, DC
06.2019 - 08.2019
  • Built detailed knowledge on Washington DC to thoroughly answer guest questions.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Developed guest relationships to achieve high level of satisfaction.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary were offered for hardship cases.

Office Aide

SYEP
Capitol Heights, MD
07.2018 - 08.2018
  • Responded to telephone inquiries from parents and students and delivered information to inform and educate callers.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Kept reception area clean and organized to offer a positive first impression to every visitor.

Education

High School Diploma -

Edmund Burke School
Washington, DC
06.2019

Skills

  • Scanning and copying
  • Team collaboration
  • Spreadsheet development
  • Conflict mediation
  • Answering client questions
  • Time management
  • Presentation skills

Timeline

Clerk IV

Rochester City School District
09.2023 - Current

Front End Cashier

Walmart
06.2021 - 04.2024

Hostess

Agua 301 Restaurant
07.2020 - 01.2021

Shift Worker

SnagAJobInc
06.2020 - 01.2021

Tour Guide

Big Bus Tours
06.2019 - 08.2019

Office Aide

SYEP
07.2018 - 08.2018

High School Diploma -

Edmund Burke School

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Naiyana Black