Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naiyeli Manjarrez

Goodyear,AZ

Summary

Efficient Medical Receptionist and Certified Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments, and with 4 years of experience in customer service/healthcare settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Target
08.2025 - Current
  • Greeted guests with a friendly and approachable demeanor, creating a welcoming in-store experience and building guest loyalty.
  • Operated POS registers to process purchases, returns, exchanges, and payments with speed and accuracy.
  • Assisted guests with self-checkout stations, resolving technical issues and ensuring a smooth and efficient experience.
  • Promoted Target Circle rewards, RedCard, and other in-store offers, helping increase customer enrollment and store sales.
  • Maintained knowledge of current promotions and store layout to answer guest questions and direct them effectively.
  • Handled high-volume guest interactions with professionalism, remaining calm and solutions-focused in busy or challenging situations.
  • Supported store operations by restocking front-end merchandise and keeping checkout areas clean and organized.
  • Followed all cash handling procedures and complied with Target’s loss prevention policies to protect company assets.
  • Resolved guest concerns with empathy and accountability, escalating issues when appropriate to ensure satisfaction.
  • Worked collaboratively with front-end and store team members to maintain a seamless guest experience and meet performance goals.
  • Greeted and assisted guests with professionalism and enthusiasm, delivering exceptional in-store and Drive Up service.
  • Operated POS systems and handheld devices to process purchases, returns, and Drive Up orders accurately and efficiently.
  • Fulfilled and staged Drive Up orders, ensuring items were picked accurately, packed securely, and delivered to guests promptly.
  • Maintained real-time communication with guests via the Target app to coordinate timely and smooth curbside pickups.
  • Prioritized urgent and time-sensitive Drive Up orders during high-volume periods, helping meet strict service time goals.
  • Followed proper handling procedures for fragile, refrigerated, and hazardous items to maintain product integrity and safety

Front Desk Receptionist

Agave Pediatrics
07.2025 - Current
  • Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments and maintained calendar for staff, optimizing daily operations.
  • Processed incoming mail and packages, distributing to relevant personnel promptly.
  • Greeted patients and managed front desk operations to ensure efficient patient flow.
  • Scheduled appointments and coordinated with medical staff to optimize scheduling processes.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Handled patient inquiries and provided information regarding services and procedures.
  • Processed insurance claims and verified patient eligibility for coverage.
  • Assisted in maintaining a clean and welcoming reception area for patients.
  • Collaborated with team members to enhance overall patient experience and satisfaction.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Obtained payments from patients and scanned identification and insurance cards.

Front Desk Medical Receptionist

Nimbus Health
02.2025 - 07.2025
  • Handled phone inquiries, providing accurate information regarding services and procedures.
  • Managed appointment scheduling using electronic health records system to optimize patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system, ensuring timely response to inquiries.
  • Scheduled appointments and maintained organized calendar for staff.
  • Scheduled staff lunches with drug reps
  • Handled large volume of calls daily, while checking in for 4 providers a day.
  • Checked incoming faxes daily and scanned them into the appropriate folders/charts, sending them to appropriate personnel for review.
  • Opened the office on assigned days/close office on assigned days.
  • Printed eBO reports at the end of the day and handled cash copays accordingly.

Crew Member

Chipotle
04.2024 - 02.2025


  • Supported training of new staff in food preparation techniques and safety protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Operated POS system efficiently as a cashier, accurately handling high-volume transactions and providing friendly, prompt customer service.
  • Managed the online orders station, ensuring digital and third-party delivery orders were prepared accurately, promptly, and packaged for freshness.
  • Assembled burritos, bowls, tacos, and salads on the main service line, maintaining speed, accuracy, and portion control during peak hours.
  • Collaborated with teammates to maintain food quality and uphold Chipotle’s high standards of cleanliness and presentation.
  • Executed closing duties including restocking ingredients, deep cleaning kitchen and dining areas, sanitizing stations, and securing store for the next day.
  • Adhered strictly to food safety and sanitation procedures, contributing to successful health inspections and store cleanliness scores.
  • Maintained composure and efficiency in a fast-paced environment, multitasking across several roles depending on shift needs.
  • Supported training of new crew members by demonstrating proper line setup, order procedures, and customer service standards.

Medical Records Clerk/Medical Assistant/Float Staff Member

Valley Urologic Associates
09.2021 - 06.2024
  • Managed patient records and documents, ensuring accuracy and compliance with regulations.
  • Processed medical record requests using electronic health record (EHR) systems efficiently.
  • Assisted in maintaining confidentiality of patient information in accordance with HIPAA guidelines.
  • Coordinated with healthcare staff to facilitate timely access to medical records for patient care.
  • Answered phone calls daily to patients and schedule follow-ups/new patient appointments.
  • Assisted urologists in performing various medical procedures, including cystoscopies, prostate biopsies, and vasectomies
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies for patient visits
  • Scheduled appointments for patients, coordinated with other healthcare providers when necessary
  • Managed medical records electronically using EMR software to maintain accurate patient information
  • Maintained inventory of medical supplies and equipment; ordered new supplies as needed to avoid shortages or delays in patient care
  • Demonstrated empathy towards patients’ concerns while maintaining professionalism at all times
  • Ensured privacy and confidentiality of patient information according to HIPAA regulations
  • Managed patient flow efficiently, minimizing wait times and ensuring a smooth clinic experience
  • Managed scheduling for appointments, optimizing office workflow and patient access.
  • Educated patients on treatment plans and medication usage, enhancing understanding of care protocols.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Education

CCMA - Medical Assisting

Carrington College
Glendale, AZ
05-2024

High School Diploma -

St. John Paul II Catholic High School
Avondale, AZ
05-2023

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Computer skills
  • Heavy lifting
  • Organizing work stations
  • Patient scheduling
  • HIPAA compliance
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Procedure assistance
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Laboratory specimen collection
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Prepping patients for procedures
  • OB/GYN procedures
  • Urology Procedures
  • Assisting in invasive, non invasive procedures such as pap smears, cystoscopies, and prostate biopsies
  • Telephone etiquette
  • Appointment scheduling
  • Payment collection
  • Reminder calls
  • Medical charting
  • Co-payment collection

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS/CPR Certified
  • First Aid Certification

Timeline

Team Member

Target
08.2025 - Current

Front Desk Receptionist

Agave Pediatrics
07.2025 - Current

Front Desk Medical Receptionist

Nimbus Health
02.2025 - 07.2025

Crew Member

Chipotle
04.2024 - 02.2025

Medical Records Clerk/Medical Assistant/Float Staff Member

Valley Urologic Associates
09.2021 - 06.2024

CCMA - Medical Assisting

Carrington College

High School Diploma -

St. John Paul II Catholic High School

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