Summary
Overview
Work History
Education
Skills
Timeline
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Naizaie Bell

Newport News,VA

Summary

Dynamic professional with a strong background in customer service and administrative support, ready to excel in a pivotal role. Recognized for exceptional communication skills, adaptability, and reliability in high-pressure environments. Expertise in managing front desk operations, collaborating effectively with team members, and consistently delivering results that enhance guest experiences. Proven track record in multitasking, problem-solving, and creating a welcoming atmosphere that boosts overall satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Hampton Inn Naval Base
03.2025 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.


Customer Service Representative

Elevance Health
09.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Service Representative

Conduent
10.2023 - 04.2024
  • Managed inbound and outbound customer inquiries at Conduent, delivering high-quality service and support while ensuring adherence to company policies and client satisfaction benchmarks.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Warehouse Worker

Amazon
02.2023 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 49 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Front Desk Agent

Best Western Hotel
02.2022 - 01.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Customer Service Representative

Alorica
08.2021 - 12.2021
  • Enhanced customer satisfaction by implementing proactive solutions to address inquiries and resolve issues effectively.
  • Ensured accuracy of client data by diligently updating account information and maintaining comprehensive records.
  • Provided tailored advice and support to customers, catering to individual preferences and requirements.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

High School Diploma - General Studies

Norview High School
Norfolk, VA
06.2017

Bachelor of Science - Applied Psychology

University of Phoenix
Tempe, AZ
12-2027

Skills

  • Sales Expertise
  • Account Management
  • PowerPoint Proficiency
  • Organized and Detail-Oriented
  • Outstanding Time Management Skills
  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling

Timeline

Front Desk Agent

Hampton Inn Naval Base
03.2025 - Current

Customer Service Representative

Elevance Health
09.2024 - 03.2025

Customer Service Representative

Conduent
10.2023 - 04.2024

Warehouse Worker

Amazon
02.2023 - 08.2023

Front Desk Agent

Best Western Hotel
02.2022 - 01.2023

Customer Service Representative

Alorica
08.2021 - 12.2021

High School Diploma - General Studies

Norview High School

Bachelor of Science - Applied Psychology

University of Phoenix

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