Naja Alexander
Customer Success Manager
Newark,DE
Summary
Accomplished professional with an amicable personality and diverse expertise poised to transition solid background in special education to excel in a customer success manager position. Personable and motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 17-year background maintaining customer satisfaction and contributing to company success. Well-organized multitasking manager well-known for creating a positive workplace culture. Business expertise; coordinate with management, and cross-functional teams in daily tasks and functions. Design, manage and execute projects and events. Generate and maintain records and reports. Comply with all school and district policies.
Skills
Customer Relations
Problem solving strength
Staff Training
Records management
Retention strategies
Interpersonal communication skills
Quality assurance understanding
Multi-tasking strength
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Special Education Teacher, K-1
Kuumba Academy Charter School
Wilmington, DE
08.2018 - Current
- Created and managed IEPs to define student learning objectives and educational strategies and applied instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement and recorded student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
- Maintained communication with families.
English Immersion Teacher
Academia Antonia Alonso Charter School
Newark, DE
08.2017 - 03.2018
- Facilitated learning of the English language using a variety of instructional methods, resources, and technological tools to meet school mission and goals.
- Facilitated extracurricular activities centered around Hispanic Heritage and language.
- Incorporated Project Based Learning, which incorporates reading, writing, math, and language which promotes choice and real-world authenticity.
- Provided an inviting, exciting, and innovative learning environment.
Teacher
Jobs For Delaware Graduates, DuPont Middle School
Wilmington, Delaware
10.2015 - 06.2017
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned, organized, and taught the JDG curricula to 7th and 8th-grade students.
- Created, developed, and designed professional development workshops.
- Assisted targeted at-risk students by providing instruction, counseling, remediation, career placement, and follow-up throughout the students’ participation in JDG.
- Helped students acquire necessary leadership, civic, social, and career preparation competencies via classroom activities and experiential learning.
- In partnership with The Jefferson Awards Foundation for community service acts.
Education
Master of Arts - Special Education
Wilmington University
05.2015 - Current
Bachelor’s Degree - Psychology
Wilmington University
01.2008 - 01.2010
Associates Degree - Early Childhood Education
Delaware Technical And Community College
01.2001 - 01.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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