Naja Martin
Gainesville,FL
Summary
Driven healthcare professional with a proven track record at UF Health Shands Hospital, excelling in patient care and support. Expert in healthcare operations and infection control, coupled with exceptional relationship-building skills. Achieved significant improvements in patient satisfaction and safety protocols. Demonstrates compassionate care and strategic planning expertise, ensuring high-quality patient outcomes. Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs.
Overview
5
5
years of professional experience
Work History
Patient Care Assistant
UF Health Shands Hospital
03.2024 - Current
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Support Technician
UF Shands Hospital
03.2021 - 03.2024
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided physical support to patients through diverse types of mobility assistance.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Used wheelchairs, stretchers and movable beds to move 25 patients between hospital locations.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Responded to emergency situations to help with lifting and transporting patients.
- Supported medical staff during patient examinations in accordance with company policy.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Furthered skills by actively taking part in employee training and taking classes to improve skills
- Helped other staff with patient transfers by moving patients between departments
- Helped patients complete activities of daily living
- Delivered meals and snacks to patients in accordance with dietary requirements
Customer Service Associate
Walgreens
08.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by 20% and created and offer unique discount options and inspiring interest in new product lines.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Chiefland High School
Chiefland06.2018
Skills
- Healthcare operations
- Safety Protocols
- Emotional Support
- Basic Life Support
- Infection Control
- Verbal and written communication
- Strategic Planning
- Care Planning
- Quality Assurance
- Organizational Skills
- OSHA Compliance
- Compassionate Care
Timeline
Patient Care Assistant
UF Health Shands Hospital
03.2024 - Current
Patient Support Technician
UF Shands Hospital
03.2021 - 03.2024
Customer Service Associate
Walgreens
08.2019 - 03.2021
High School Diploma -
Chiefland High School
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