Naja Miller
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arrow Workforce Solutions
2022.05 - 2023.06
- Ensure callers are assisted quickly, accurately, and in a friendly manner
- Recognize caller issue and determine proper protocol to satisfy caller needs
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
DialAmerica
2019.04 - 2022.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Key Holder
Michaels
2017.09 - 2020.02
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2016
Cosmetology License
Hollywood Institute of Beauty Careers
Orlando, FL11.2022
Skills
- Microsoft Word
- Credit Card Payment Processing
- Stocking and Replenishing
- Delegation and Supervision
- Team Leadership
- Verbal and Written Communication
- Train Employees
Timeline
Customer Service Representative
Arrow Workforce Solutions
2022.05 - 2023.06
Customer Service Representative
DialAmerica
2019.04 - 2022.03
Key Holder
Michaels
2017.09 - 2020.02
High School Diploma -
Oak Ridge High School
Cosmetology License
Hollywood Institute of Beauty Careers
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