NAJA POOLE
Henderson
Summary
Results-driven property management professional with extensive experience in multifamily operations, leasing, and resident relations. Skilled in maintaining high occupancy rates, coordinating maintenance teams, and ensuring compliance with state and company standards. Known for strong leadership, clear communication, and an ability to balance resident satisfaction with operational efficiency. Seeking to bring proven management, organization, and problem-solving skills, and seeking to pour these skills a new field.
Overview
6
6
years of professional experience
Work History
Realtor / Real Estate Professional
The Hayes Group
11.2021 - Current
- Represented clients in property sales and purchases, ensuring legal and procedural compliance.
- Negotiated contracts and guided clients through every stage of the transaction with professionalism and market knowledge.
- Developed and maintained long-term client relationships through consistent follow-up and exceptional service.
Community Manager
Thrive Communities
06.2023 - 08.2025
- Oversaw daily operations across multiple apartment communities, managing leasing, maintenance, and resident services.
- Ensured compliance with company policies, fair housing laws, and local regulations.
- Supervised on-site staff, provided training, and promoted a positive team culture focused on resident retention and service excellence.
- Managed budgets, vendor contracts, inspections, and maintenance coordination to uphold asset value and community standards.
- Resolved resident concerns promptly and professionally, maintaining high satisfaction and retention rates.
Leasing Manager
Thrive Communities
12.2022 - 06.2023
- Directed leasing activities, renewals, and marketing strategies to maintain target occupancy and minimize vacancies.
- Guided residents through the leasing process with transparency and attention to detail.
- Supported team performance goals through coaching, communication, and accountability.
Leasing Agent / Corporate Resource Specialist
Greystar
12.2019 - 12.2021
- Managed leasing operations and resident relations for portfolios exceeding 375 units.
- Conducted tours, processed applications, prepared leases, and handled move-ins/outs with accuracy and compliance.
- Supported corporate initiatives and provided short-term management coverage for multiple sites.
- Collaborated with maintenance teams and vendors to address work orders and community needs efficiently.
Education
Licensed Real Estate Professional -
Rockwell Real Estate Institute
Diploma - undefined
Curtis High School
01.2018
Skills
- Property & leasing management
- Resident relations & retention
- Vendor & maintenance coordination
- Procure-to-Pay (P2P) systems & vendor management
- Fair Housing & compliance knowledge
- Budgeting & financial oversight
- Staff training & leadership
- Yardi, AppFolio, and other property management systems
- Strong communication & conflict resolution
- Tech-savvy mindset
- Price structuring
- Pricing negotiation
- Property valuation expertise
- Business development
- Social media marketing
- Sales negotiation
- Negotiation
- Property marketing
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Attention to detail
- Customer service
- Active listening
- Documentation skills
- Organizing and prioritizing work
- Data entry
Timeline
Community Manager
Thrive Communities
06.2023 - 08.2025
Leasing Manager
Thrive Communities
12.2022 - 06.2023
Realtor / Real Estate Professional
The Hayes Group
11.2021 - Current
Leasing Agent / Corporate Resource Specialist
Greystar
12.2019 - 12.2021
Diploma - undefined
Curtis High School
Licensed Real Estate Professional -
Rockwell Real Estate Institute