Naja Smith
Dobbs Ferry,NY
Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Seeking a Managerial position.
Overview
13
13
years of professional experience
Work History
Practice Manager
Cynergy Physical Therapy: Grand Central & ADPT
Manhattan, NY
10.2015 - Current
- Ordered and kept track of medical and office supplies
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Explained policies, procedures and services to employees.
- Recruited, hired and trained new medical and facility staff.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication.
- Processed and recorded all medical payments by check, cash and credit card
- Answered and managed incoming and outgoing calls
- Utilized strong time management and organizational skills to ensure smooth and seamless operations
- Worked to maintain cleanliness and organization of office
- Completed and mailed bills, contracts, policies, invoices and checks
- Managed team of medical support personnel and admin
- Assured the timely verification of insurance benefits prior to patient appointments
- Managed all patient insurance authorizations
- Organized move for multiple locations.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
Receptionist
Atria Woodlands Senior Living
Ardsley, NY
06.2013 - 09.2015
- Greeted visitors and provided them with assistance.
- Confirmed visitor identification prior to granting entry into the building.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to alarms on facility grounds.
- Answered resident call signals and responded quickly to medical emergencies before paramedic and law enforcement arrival.
- Conducted regular security lock up patrols of facility grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Medical Office Receptionist
Professional Physical Therapy
Manhattan
09.2013 - 09.2014
- Entered procedure codes and diagnosis codes into medical billing software
- Accurately collected personal, billing and medical details for 60-70 patients per day
- Reviewed and sent medical records to other physicians upon request
- Aided with prescription refill requests
- Scheduled, rescheduled and canceled appointments for patients
- Maintained privacy of patients' information
- Completed and mailed bills, contracts, policies, invoices and checks
- Greeted customers and visitors in-person and via telephone calls.
Administrative Assistant
Hospice & Palliative Care Of Westchester
White Plains
09.2010 - 04.2012
- Helped distribute employee notices and mail around the office
- Managed electronic records database and handled all file requests
- Created files, reports and records while maintaining confidentiality
- Screened personal and business calls and directed to the appropriate party
- Coached new employees on administrative procedures, company policies and performance standards
- Organized all new hires, security and temporary paperwork.
Education
Criminal Justice -
Berkeley College
Skills
- MS Office 2003 & 2007 : Word, Access, Excel, PowerPoint
- Adobe CS3 Web
- RevFlow
- Daq Billing
- Webpt
Timeline
Practice Manager
Cynergy Physical Therapy: Grand Central & ADPT
10.2015 - Current
Medical Office Receptionist
Professional Physical Therapy
09.2013 - 09.2014
Receptionist
Atria Woodlands Senior Living
06.2013 - 09.2015
Administrative Assistant
Hospice & Palliative Care Of Westchester
09.2010 - 04.2012
Criminal Justice -
Berkeley College
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