Najada Xhemollari
Doha
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
7
7
years of professional experience
Work History
Client Liaison B2B Officer
Supreme Committee for Delivery & Legacy
Doha
12.2021 - 12.2022
- Served as key corporate representative, liaising with various parties in support of operational excellence.
- Teamed up with various groups to optimize understanding of business and challenges.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Maintained corporate image, brand and identity.
- Worked with host country in the Hayya card project in the B2B sector in charge of certain teams and licenses.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Guest Relations Officer
Regency Casino
Tirana
12.2019 - 10.2021
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Planned and completed group projects, working smoothly with others.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
Bookkeeper
Istrefi SHPK
Durres
09.2018 - 10.2019
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Reconciled vendor statements to assist in monthly closings.
- Matched orders with invoices and recorded required information.
- Assist senior accountants in the preparation of monthly/yearly closings.
- Assist with other accounting projects.
Sales Representative
Pharma ONE
Tirana
09.2017 - 10.2018
- Present, promote and sell products/services using solid arguments to existing and prospective customers ·
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs ·
- Establish, develop and maintain positive business and customer relationships ·
- Reach out to customer leads through cold calling ·
- Expedite the resolution of customer problems and complaints to maximize satisfaction ·
- Achieve agreed upon sales targets and outcomes within schedule ·
- Coordinate sales effort with team members and other departments ·
- Analyze the territory/market’s potential, track sales and status reports ·
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. ·
- Continuously improve through feedback.
Event Planner
Jolie Event
Durres
01.2016 - 09.2017
- Discussing and confirming all event details, including the number of guests, floor layouts, venue, color schemes, food, theme and budget with costumers.
- Monitoring guest confirmations and cancellations, and answering any queries.
- Notifying clients of any changes or problems as soon as possible.
- Developing timeframes, checklists, and delegating tasks to the relevant parties.
- Creating a portfolio of all events planned and collecting testimonials from satisfied clients.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
Education
BBA - Marketing Management And Research
Aleksander Moisiu University
Durres,Albania10.2018
High School Diploma -
Naim Frasheri Highschool
IstrefiXhemollariFrasheriuHighschoolmAleksanderJoliePharmaDurres,Albania06.2014
Skills
- Project Planning
- Activity Planning
- High-Pressure Environments
- Critical Thinking
- Team Building
- Reliable & Trustworthy
- Training & Development
- Good Work Ethic
Languages
Albanian
First Language
English
Proficient
C2
Italian
Beginner
A1
Timeline
Client Liaison B2B Officer
Supreme Committee for Delivery & Legacy
12.2021 - 12.2022
Guest Relations Officer
Regency Casino
12.2019 - 10.2021
Bookkeeper
Istrefi SHPK
09.2018 - 10.2019
Sales Representative
Pharma ONE
09.2017 - 10.2018
Event Planner
Jolie Event
01.2016 - 09.2017
BBA - Marketing Management And Research
Aleksander Moisiu University
High School Diploma -
Naim Frasheri Highschool
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